At a Glance
- Tasks: Guide applicants through their journey from application to enrolment in a supportive team.
- Company: Join Falmouth University, a vibrant and inclusive institution dedicated to diversity.
- Benefits: Enjoy competitive salary, generous pension contributions, and various salary sacrifice schemes.
- Other info: Hybrid role with flexible working, excellent career growth, and a fun team atmosphere.
- Why this job: Make a real difference in students' lives while developing your skills in a dynamic environment.
- Qualifications: Degree level education or equivalent experience, with strong customer service skills.
The predicted salary is between 30000 - 40000 € per year.
We are now seeking to recruit a highly motivated Applicant Services Officer on a fixed term basis, to work within the team who are responsible for managing all stages of the ‘applicant journey’ from the initial application to enrolment, providing admissions advice and guidance to applicants, academic staff and other stakeholders. This is an interesting and varied role working within a fun and hardworking team who work closely with academic colleagues and EU and International Agents.
The post holder will be expected to develop student information systems and business processes and ensure that they effectively support the needs of applicants, staff and other stakeholders.
The successful candidate for this role will need to be highly organised, able to work proactively as a team as well as independently with a proven record of building and sustaining productive working relationships with key stakeholders. You should be educated to degree level or be able to demonstrate equivalent and extensive work-based learning in a relevant environment.
We are looking to hear from candidates who have the following skills/experience:
- Strong working knowledge of Microsoft Office, in particular Word, Excel and Outlook, and experience of working with a wide variety of computer systems and packages.
- Experience of providing excellent customer service and being service focused.
- Excellent interpersonal skills and ability to communicate effectively and confidentially, verbally and in writing.
- Experience of complying with laid down policies, procedures and timescales.
This is a fixed term maternity cover, until September 2027, full time position working 35 hours across Monday-Friday. The position is hybrid with 2 days per week on campus.
Contact recruitment@falmouth.ac.uk with any questions about the vacancy or to request an informal discussion before applying. The closing date for the position is Sunday 7 June 2026. It is anticipated that interviews will take place on Tuesday 16 June 2026.
In return for your hard work and commitment, we offer excellent benefits, including:
- Employer Pension Contribution up to 12%
- 28 days + 8 days bank holiday
- Annual salary increments (Until top of grade reached)
- Enhanced Maternity/Paternity Pay/Adoption Pay
- Salary Sacrifice Car Scheme (Tusker)
- Salary Sacrifice Cycle Scheme
- Salary Sacrifice Home & Tech Scheme
- Life Assurance
Full details on our employee benefits can be found on our careers page www.falmouth.ac.uk/jobs.
A successful external candidate for this position would be employed by Falmouth Staffing Ltd, a wholly-owned subsidiary of Falmouth University. Employees of Falmouth Staffing Ltd work alongside Falmouth University colleagues in the delivery of Falmouth’s strategic vision and will adopt Falmouth University’s HR policies and procedures in full.
Falmouth University welcomes and encourages job applications from people of all identities and backgrounds, particularly those under-represented and/or marginalised, as it is important we have a diverse range of candidates to consider.
Applicant Services Officer employer: FALMOUTH UNIVERSITY
Falmouth University is an exceptional employer that values diversity and fosters a supportive work culture, making it an ideal place for an Applicant Services Officer. With a strong commitment to employee growth, generous benefits including a substantial pension contribution, and a hybrid working model, staff enjoy a balanced work-life environment while contributing to the university's strategic vision. Join a dedicated team where your skills in customer service and relationship building will be appreciated and developed.
StudySmarter Expert Advice🤫
We think this is how you could land Applicant Services Officer
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and teamwork. We recommend using the STAR method to structure your answers – it really helps to showcase your skills!
✨Tip Number 3
Show off your tech skills! Be ready to discuss your experience with Microsoft Office and any other systems you've used. Maybe even bring examples of how you've improved processes in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Falmouth.
We think you need these skills to ace Applicant Services Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Applicant Services Officer. We want to see how you can contribute to managing the applicant journey effectively!
Show Off Your Customer Service Skills:Since this role is all about providing excellent admissions advice, don’t forget to showcase your customer service experience. We love candidates who can demonstrate their ability to communicate effectively and build relationships!
Be Organised and Proactive:We’re looking for someone who’s highly organised and can work independently as well as part of a team. Share examples in your application that show how you’ve successfully managed tasks or projects in the past.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at FALMOUTH UNIVERSITY
✨Know the Applicant Journey
Familiarise yourself with the entire applicant journey from application to enrolment. Understand the key stages and think about how you can contribute to improving this process. This will show your enthusiasm for the role and your proactive approach.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Be ready to discuss specific situations where you went above and beyond to help someone, as this is crucial for the Applicant Services Officer position.
✨Demonstrate Your Organisational Skills
Think of instances where you've successfully managed multiple tasks or projects simultaneously. Highlight your ability to stay organised and meet deadlines, as this is essential for managing the varied responsibilities of the role.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently. Since the role requires excellent interpersonal skills, be prepared to demonstrate your ability to communicate effectively both verbally and in writing during the interview.
