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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver top-notch IT and Estates support services.
- Company: Join Falmouth Exeter Plus, supporting higher education at two leading universities.
- Benefits: Enjoy 28 days holiday, gym discounts, and a generous pension contribution.
- Why this job: Be part of a fast-paced environment that values agility and continuous improvement.
- Qualifications: Experience in team supervision and knowledge of IT/Estates operations is essential.
- Other info: Applications are reviewed on a rolling basis, so apply early!
The predicted salary is between 36000 - 60000 £ per year.
About The Role
It is a fast moving environment where agility and a positive approach to change and enhancement are central to our progress. Our mission is \’to deliver world-class shared professional services to help our partners achieve their global ambitions’.
- Lead and support the team, ensuring effective task distribution and operational continuity.
- Monitor service performance and customer satisfaction, using insights to drive improvements.
- Act as a knowledge expert, ensuring effective triage and resolution of issues at first contact.
- Champion the value of IT and Estates services across the organisation.
About You
- Experience supervising staff and delivering strong team performance in a support environment.
- Possesses a solid understanding of IT and/or Estates operations, with experience using service management tools (e.g. CAFM, ITSM).
- Excellent communication and interpersonal skills, with the ability to engage effectively across teams.
- Holds relevant qualifications such as ITIL, IWFM or NEBOSH (Level 3 or above desirable).
- Adaptable, organised, and committed to continuous improvement.
If you’re excited by the opportunity to lead a dynamic team and contribute to world-class service delivery, we’d love to hear from you.
Please note: Applications will be reviewed on a rolling basis and the vacancy will close as soon as a suitable candidate is identified.
About Us
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Service Desk Team Lead employer: Falmouth Exeter Plus
Contact Detail:
Falmouth Exeter Plus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Team Lead
✨Tip Number 1
Familiarise yourself with the specific IT and Estates operations relevant to the role. Understanding the tools like CAFM and ITSM will give you an edge, as you'll be able to speak confidently about your experience and how it aligns with their needs.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully supervised teams in a support environment. Be ready to discuss how you’ve driven performance and improved customer satisfaction in previous roles.
✨Tip Number 3
Engage with current employees or alumni from Falmouth University and the University of Exeter to gain insights into the organisational culture. This can help you tailor your approach and demonstrate your understanding of their values during discussions.
✨Tip Number 4
Prepare to discuss continuous improvement initiatives you've led or been part of. Highlighting your commitment to enhancing service delivery will resonate well with their mission of providing world-class services.
We think you need these skills to ace Service Desk Team Lead
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Service Desk Team Lead position. Highlight key skills such as team leadership, IT service management, and customer service in your application.
Tailor Your CV: Customise your CV to reflect your relevant experience in supervising teams and delivering IT support services. Use specific examples that demonstrate your ability to lead and improve service delivery.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and your understanding of the organisation's mission. Mention how your skills align with their goals and your commitment to continuous improvement.
Highlight Relevant Qualifications: If you hold qualifications like ITIL, IWFM, or NEBOSH, make sure to mention them prominently in your application. These credentials are valuable and can set you apart from other candidates.
How to prepare for a job interview at Falmouth Exeter Plus
✨Showcase Your Leadership Skills
As a Service Desk Team Lead, you'll need to demonstrate your ability to lead and support a team. Prepare examples of how you've successfully supervised staff in the past, focusing on task distribution and operational continuity.
✨Understand IT and Estates Operations
Make sure you have a solid understanding of IT and Estates operations. Familiarise yourself with service management tools like CAFM and ITSM, and be ready to discuss how you've used these in previous roles.
✨Emphasise Communication Skills
Excellent communication is key for this role. Think of specific instances where your interpersonal skills helped resolve issues or improve customer satisfaction, and be prepared to share these during the interview.
✨Demonstrate Commitment to Continuous Improvement
The role requires a commitment to continuous service improvement. Be ready to discuss any initiatives you've led or participated in that aimed at enhancing service delivery, and how you measured their success.
