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- Tasks: Lead night-time safety and security services across campuses while supporting student wellbeing.
- Company: Join Falmouth Exeter Plus, a vibrant community focused on student experience and safety.
- Benefits: Enjoy 28 days holiday, pension contributions, and discounts on gym memberships and tech.
- Why this job: Make a real impact on student lives while developing your leadership skills in a supportive environment.
- Qualifications: Strong people management skills and the ability to handle multiple tasks; training provided.
- Other info: Flexible shift pattern with a focus on creating a positive work culture.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Join to apply for the Safety and Support Duty Manager role at Falmouth Exeter Plus.
We are seeking an experienced Duty Manager to lead the operational delivery of night-time safety and security services across our Penryn and Falmouth Campuses. The position requires a motivational and inspiring manager who will support the ongoing development of a modern campus safety and security service. As Duty Manager you will be the cohesive link between operational teams and senior management and will lead in the development and reinforcement of a connected and collaborative team culture. You will be responsible for managing daily operations, ensuring employee productivity, monitoring efficiency of all processes, and creating a positive work environment. Within the Campus Safety and Support Team all staff must be able to provide pastoral care by identifying and resolving student issues with empathy and sensitivity. You will have a genuine compassion towards the mental health challenges facing young people and be committed to providing a positive student experience.
Responsibilities
- Lead the operational delivery of night-time safety and security services across Penryn and Falmouth Campuses.
- Act as the cohesive link between operational teams and senior management; develop and reinforce a connected and collaborative team culture.
- Manage daily operations, ensure employee productivity, monitor efficiency of processes, and create a positive work environment.
- Provide pastoral care to students by identifying and resolving issues with empathy and sensitivity.
Qualifications and Skills
- Strong people management skills; ability to motivate and lead employees, with effective communication and the ability to apply confidentiality and tact.
- Experience managing staff in an operational environment; capable of making independent decisions under pressure.
- Good organisational skills with the ability to manage multiple workloads and shifting priorities.
- Excellent report writing skills.
- Background in security is not essential as full training will be provided to operate in this environment.
Role Details
- Hours: 42.46 hours per week on a 4 on 4 off shift pattern, 12 hours per shift from 19:30 to 07:30.
- Disclosure and Barring Service (DBS) Check required.
- Closing date: Tuesday 23 September 2025.
Benefits
- Employer Pension Contribution up to 10%.
- 28 days + 8 days bank holiday.
- Life Assurance.
- Subsidised Sports Centre Membership (Gym & Fitness Classes).
- Enhanced Maternity/Paternity Pay.
- Salary Sacrifice Car Scheme (Tusker).
- Salary Sacrifice Cycle Scheme.
- Salary Sacrifice Smart Tech Scheme.
- Discounted Voucher Portal (Perkbox).
Falmouth Exeter Plus welcomes applications from people of all identities and backgrounds, particularly those under-represented or marginalised, to ensure a diverse range of candidates.
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Safety and Support Duty Manager employer: Falmouth Exeter Plus
Contact Detail:
Falmouth Exeter Plus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Safety and Support Duty Manager
✨Tip Number 1
Familiarise yourself with the specific safety and security protocols relevant to university campuses. Understanding these will not only help you in interviews but also demonstrate your commitment to creating a safe environment for students.
✨Tip Number 2
Network with current or former employees of Falmouth Exeter Plus, especially those in safety and support roles. They can provide valuable insights into the company culture and expectations, which can be beneficial during your discussions.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully managed teams or resolved conflicts. Highlighting your experience in leading operational teams will show that you're ready to take on the responsibilities of the Duty Manager role.
✨Tip Number 4
Demonstrate your understanding of mental health challenges faced by students. Being able to articulate how you would approach pastoral care will set you apart as a compassionate candidate who truly cares about student wellbeing.
We think you need these skills to ace Safety and Support Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in management and operational roles. Emphasise your people management skills and any experience you have in providing support or pastoral care.
Craft a Compelling Cover Letter: In your cover letter, express your passion for creating a positive work environment and supporting students. Mention specific examples of how you've motivated teams or handled challenging situations in the past.
Highlight Relevant Skills: Clearly outline your organisational skills and ability to manage multiple workloads. Mention any experience you have with report writing, as this is crucial for the role.
Show Empathy and Understanding: Demonstrate your understanding of the mental health challenges faced by young people. Include any relevant experiences where you've provided support or resolved issues with empathy and sensitivity.
How to prepare for a job interview at Falmouth Exeter Plus
✨Show Your Leadership Skills
As a Duty Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've motivated teams in the past and how you can foster a collaborative culture. Highlight your experience in managing staff and making decisions under pressure.
✨Emphasise Empathy and Sensitivity
Given the pastoral care aspect of the role, be ready to discuss how you've handled sensitive situations with students or colleagues. Share specific instances where your empathy made a difference, showcasing your commitment to supporting mental health.
✨Prepare for Operational Scenarios
Expect questions about managing daily operations and ensuring productivity. Think of scenarios where you've successfully managed multiple workloads or shifting priorities, and be prepared to explain your approach to maintaining efficiency.
✨Communicate Clearly and Tactfully
Effective communication is key in this role. Practice articulating your thoughts clearly and tactfully, especially when discussing confidential matters. This will help demonstrate your ability to handle sensitive information appropriately.
