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- Tasks: Support colleagues throughout their employment journey and enhance operational delivery.
- Company: Join Falmouth University, a hub of creativity and technology for over 120 years.
- Benefits: Enjoy competitive salary, generous holidays, and excellent pension contributions.
- Why this job: Make a real impact in a fast-paced, people-focused environment.
- Qualifications: Experience in HR or admin, strong organisational skills, and knowledge of UK employment law.
- Other info: Flexible hybrid working with opportunities for career growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Are you passionate about delivering exceptional service and supporting colleagues throughout their employment journey? This is an exciting time to join our People & Culture team as we continue to evolve and enhance the way we support our workforce. In this new role as a People Operations Specialist, you will play a key role in shaping and strengthening our operational delivery, supervising a small team and leading the day-to-day performance and development of our People Hub service desk.
You will be responsible for embedding consistent ways of working, driving adoption of the service desk model, and continuously improving how we deliver first-line people support. This includes overseeing workloads, prioritising tasks, and service levels to ensure timely, accurate and customer-focused responses and administration across employment, compliance, pay and reward processes.
Working closely with colleagues across People & Culture, you will help ensure the People Hub model provides a modern, efficient and responsive service. If you thrive in a fast-paced, service-led environment and have a people-focused mindset, we would love to hear from you.
We are looking for someone who combines strong organisational skills with a passion for service and a background in delivering operational HR activity or similar environment. You will bring:
- Experience in a complex HR or administrative environment, ideally with supervisory responsibilities
- Knowledge of UK employment legislation and HR best practice
- Excellent communication and problem-solving skills, with the ability to explain complex policies in a clear and approachable way
- A proactive approach and attention to detail, ensuring accuracy in everything you do
This is a full time, 35 hours a week position across Monday-Friday. We operate a hybrid flexible approach to working with the opportunity to work from home and either campus. An on-campus presence will be required on a weekly basis of 2-3 days a week.
In return for your hard work and commitment, we offer excellent benefits, including:
- Employer Pension Contribution up to 12%
- 28 days + 8 days bank holiday
- Annual salary increments (Until top of grade reached)
- Enhanced Maternity/Paternity Pay/Adoption Pay
- Salary Sacrifice Car Scheme (Tusker)
- Salary Sacrifice Cycle Scheme
- Salary Sacrifice Home & Tech Scheme
- Life Assurance
Full details on our employee benefits can be found on our careers page www.falmouth.ac.uk/jobs. Alongside these benefits we offer a first class working environment across our campuses with all the facilities you would expect from a leading University.
Falmouth University welcomes and encourages job applications from people of all identities and backgrounds, particularly those under-represented and/or marginalised, as it is important we have a diverse range of candidates to consider.
People Operations Specialist employer: Falmouth Exeter Plus
Contact Detail:
Falmouth Exeter Plus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People Operations Specialist
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Falmouth University and its People & Culture team. Understanding their values and mission will help you tailor your responses and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to HR operations and service delivery. Think about examples from your past experiences that highlight your organisational skills and problem-solving abilities. We want to see how you can bring your expertise to the role!
✨Tip Number 3
Don’t forget to ask questions! Interviews are a two-way street, so come prepared with thoughtful questions about the People Hub model and how you can contribute to its success. This shows your enthusiasm and helps you gauge if the role is the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your attention to detail by following the application instructions carefully. Let’s get you on board with us at Falmouth University!
We think you need these skills to ace People Operations Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in HR and operational roles. We want to see how your skills align with the People Operations Specialist position, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills: Since this role involves explaining complex policies clearly, it’s essential to demonstrate your communication prowess. Use straightforward language in your application and provide examples of how you've effectively communicated in previous roles.
Highlight Your Problem-Solving Abilities: We love candidates who can think on their feet! Include specific instances where you’ve tackled challenges in a fast-paced environment. This will show us that you’re proactive and ready to handle the demands of the People Hub service desk.
Apply Through Our Website: Don’t forget to submit your application through our careers page! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position there!
How to prepare for a job interview at Falmouth Exeter Plus
✨Know Your Stuff
Make sure you brush up on UK employment legislation and HR best practices. Being able to discuss these topics confidently will show that you’re not just a good fit for the role, but that you’re genuinely passionate about people operations.
✨Showcase Your Organisational Skills
Prepare examples of how you've successfully managed workloads and prioritised tasks in previous roles. This is key for a People Operations Specialist, so having specific instances ready will help demonstrate your capability.
✨Communicate Clearly
Practice explaining complex policies in a straightforward manner. You might be asked to clarify HR processes during the interview, so being able to communicate effectively will set you apart from other candidates.
✨Emphasise Your Proactive Approach
Think of times when you took the initiative to improve a process or solve a problem. Highlighting your proactive mindset will resonate well with the interviewers, especially since they’re looking for someone who can drive improvements in their service desk model.
