At a Glance
- Tasks: Provide safety and support to students, staff, and visitors on campus.
- Company: Join Falmouth Exeter Plus, a dynamic team at leading universities.
- Benefits: Enjoy competitive pay, pension contributions, and lifestyle discounts.
- Other info: Full training provided; flexible night shifts with great career growth.
- Why this job: Make a real difference in students' lives while ensuring campus safety.
- Qualifications: Exceptional customer service skills and a compassionate approach required.
The predicted salary is between 30000 - 42000 £ per year.
About The Role
Are you passionate about delivering excellent customer service? Are you passionate and committed to providing a positive student experience? We are seeking an experienced professional to work as part of a diverse team providing campus Safety and Security and supporting students, staff and visitors on our Penryn and Falmouth Campuses. As a small team we provide a wide range of services to our campus communities from the more traditional security duties of active patrolling and attending alarms to providing frontline support and pastoral care to our students.
As a friendly, approachable and professional person you must be able to provide pastoral care by identifying and resolving student issues with empathy and sensitivity. You will have a genuine compassion towards the mental health challenges facing young people and be committed to providing a positive student experience.
About You
We are looking for candidates who have exceptional customer service skills and always maintain a professional approach. You will need effective communication skills and the ability to apply confidentiality and tact to situations. Alongside these key skills, you will be a good team worker with the willingness to support a positive and collaborative team culture.
Required Skills and Experience
- Good and thoughtful judgement with the ability to assess situations calmly and effectively
- Strong commitment to Health and Safety
- Knowledge of Microsoft Office and proficiency in standards of report writing
- Full valid UK driving licence
- Good general level of fitness
A background in security is not essential as a full training package will be provided to ensure you have the knowledge and skills to work in this unique environment. Due to the nature of this role, you will also be required to undergo a standard Disclosure and Barring Service check. This position is offered on a permanent contract. The hours are 42.46 hours per week on a 4 on 4 off night shift pattern, 12 hours per shift, working 19.30 pm to 07.30 am.
If you are looking to have an informal discussion about the vacancy ahead of applying please email Safety and Support Operations Manager, Dan Hawkey, dan.hawkey@fxplus.ac.uk. The closing date for this position is Sunday 15 March 2026.
About Us
Falmouth Exeter Plus manages and delivers services at Falmouth, Penryn and Truro Campuses on behalf of Falmouth University and the University of Exeter. Working closely with the Falmouth & Exeter Students' Union (The SU) and the wider university partnership we support Higher Education learning and living, ensuring that the interests of all campus users are at the heart of everything we do. It is a fast moving environment where agility and a positive approach to change and enhancement are central to our progress. Our mission is ‘to deliver world-class shared professional services to help our partners achieve their global ambitions’.
Benefits
- Employer Pension Contribution up to 10%
- 26 days + 8 days bank holiday
- Life Assurance
- Subsidised Sports Centre Membership (Gym & Fitness Classes)
- Enhanced Maternity/Paternity Pay
- Cycle Scheme & Home & Tech Scheme
- Vivup Lifestyle Discounts
Alongside these benefits we offer a first class working environment across our campuses with all the facilities you would expect from working across two leading Universities. Falmouth Exeter Plus welcomes and encourages job applications from people of all identities and backgrounds, particularly those under‑represented and/or marginalised, as it is important we have a diverse range of candidates to consider.
Safety and Support Officer in Penryn employer: Falmouth Exeter Plus
Falmouth Exeter Plus is an exceptional employer that prioritises the well-being and development of its staff while fostering a supportive and inclusive work culture. With a commitment to providing excellent customer service and a positive student experience, employees benefit from comprehensive training, generous pension contributions, and a range of lifestyle discounts, all within a vibrant campus environment that encourages collaboration and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Safety and Support Officer in Penryn
✨Tip Number 1
Get to know the campus vibe! Spend some time on the Penryn and Falmouth campuses, chat with students and staff, and soak up the atmosphere. This will help you understand the community better and show your genuine interest in providing a positive student experience.
✨Tip Number 2
Practice your communication skills! Role-play common scenarios you might face as a Safety and Support Officer. This will help you feel more confident when discussing how you'd handle sensitive situations during interviews.
✨Tip Number 3
Show off your empathy! Think of examples from your past where you've helped someone in need or resolved a conflict. Be ready to share these stories in your interview to demonstrate your compassionate approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and contributing to a positive campus environment.
We think you need these skills to ace Safety and Support Officer in Penryn
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for delivering excellent customer service shine through. We want to see how committed you are to providing a positive student experience, so share any relevant experiences that highlight this.
Be Clear and Concise:Make sure your application is easy to read and straight to the point. Use clear language and avoid jargon. We appreciate a well-structured application that showcases your skills and experiences without unnecessary fluff.
Highlight Teamwork Skills:Since we’re all about collaboration, emphasise your ability to work well in a team. Share examples of how you've supported colleagues or contributed to a positive team culture in previous roles.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do.
How to prepare for a job interview at Falmouth Exeter Plus
✨Know Your Role
Before the interview, make sure you thoroughly understand the responsibilities of a Safety and Support Officer. Familiarise yourself with the key aspects of the job, such as providing pastoral care and ensuring campus safety. This will help you demonstrate your genuine passion for supporting students and staff during the interview.
✨Showcase Your Customer Service Skills
Since exceptional customer service is crucial for this role, prepare examples from your past experiences where you've successfully handled challenging situations. Think about times when you provided support or resolved issues with empathy and sensitivity, as these stories will highlight your suitability for the position.
✨Communicate Effectively
Effective communication is key in this role, so practice articulating your thoughts clearly and confidently. During the interview, be sure to listen actively and respond thoughtfully to questions. This will show that you can assess situations calmly and effectively, which is essential for a Safety and Support Officer.
✨Emphasise Teamwork and Collaboration
As part of a small team, being a good team worker is vital. Prepare to discuss how you've contributed to a positive team culture in previous roles. Highlight your willingness to support colleagues and collaborate on solutions, as this will demonstrate that you're a great fit for their diverse team.
