At a Glance
- Tasks: Lead a team to shape and deliver end-user computing services for a dynamic university environment.
- Company: Join a forward-thinking university committed to academic and operational excellence.
- Benefits: Enjoy generous leave, pension contributions, and lifestyle discounts.
- Other info: Embrace a culture of diversity and inclusion while advancing your career.
- Why this job: Make a real impact on technology that supports students and staff every day.
- Qualifications: Proven leadership in IT service management and experience with diverse operating systems.
The predicted salary is between 55000 - 65000 £ per year.
We are seeking to appoint an End User Computing Manager to join our Directorate Management Team. This key leadership role contributes to the development and delivery of services that underpin the university's academic and operational success. This senior post is offered as a permanent, full‑time position working 37.5 hours per week. The closing date for the position is Monday 25 May 2026.
Responsibilities
- The successful candidate will lead a team of staff shaping and delivering the technical direction and strategy for all end‑user computing services, covering physical and virtual devices—including desktops, laptops, and mobile devices running Windows, Mac, and Linux operating systems—as well as AV infrastructure and peripherals.
- The role will oversee lifecycle management, standardisation, and optimisation of end‑user technologies, and will manage device support and incident and service requests to deliver high‑quality support to the user community.
- In addition to leading and developing the team, the incumbent will take an active, hands‑on role in delivering individual projects and activities while collaborating across the organisation to support other teams.
Qualifications
- Proven senior leadership experience in End User Computing, Workplace Technology, or a comparable IT service within a complex organisation.
- Experience managing enterprise‑scale endpoint environments across Windows, macOS and Linux, including lifecycle, security and standardisation.
- Proven ability to shape and deliver EUC service strategy and roadmaps, balancing transformation with BAU delivery.
- Strong stakeholder management skills, working confidently with academic, professional services and senior leaders to align services to organisational need.
- Experience leading and developing technical teams, with clear accountability for performance, service outcomes and customer experience.
Benefits
- Employer Pension Contribution up to 10%.
- 28 days + 8 days bank holiday.
- Life Assurance.
- Subsidised Sports Centre Membership (Gym & Fitness Classes).
- Enhanced Maternity/Paternity Pay.
- Salary Sacrifice Car Scheme (Tusker).
- Salary Sacrifice Cycle Scheme.
- Salary Sacrifice Home & Tech Scheme.
- Vivup Lifestyle Discounts.
Equality and Diversity
Falmouth Exeter Plus welcomes and encourages job applications from people of all identities and backgrounds, particularly those under‑represented and/or marginalised, as it is important we have a diverse range of candidates to consider.
End User Computing Manager in Penryn employer: Falmouth Exeter Plus
As an End User Computing Manager at our university, you will be part of a dynamic and inclusive work culture that prioritises employee growth and development. With a comprehensive benefits package including generous pension contributions, enhanced parental leave, and access to subsidised fitness facilities, we are committed to supporting your well-being and professional journey. Join us in a role that not only shapes the future of technology services but also contributes to the academic success of our diverse community.
StudySmarter Expert Advice🤫
We think this is how you could land End User Computing Manager in Penryn
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and even role-playing with a friend. The more comfortable you are, the better you’ll perform when it counts!
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your achievements and projects related to end-user computing. This will give you an edge and demonstrate your hands-on experience to potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always on the lookout for passionate candidates who want to make a difference in the tech world.
We think you need these skills to ace End User Computing Manager in Penryn
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the End User Computing Manager role. Highlight your leadership experience and technical expertise in managing endpoint environments across different operating systems.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Share specific examples of how you've shaped and delivered EUC service strategies in the past.
Showcase Your Stakeholder Management Skills:In your application, emphasise your ability to work with various stakeholders. Mention any experiences where you successfully aligned services with organisational needs, especially in complex environments.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, it makes the process smoother for both you and us!
How to prepare for a job interview at Falmouth Exeter Plus
✨Know Your Tech Inside Out
As an End User Computing Manager, you'll need to demonstrate your expertise in managing various operating systems like Windows, macOS, and Linux. Brush up on the latest trends and challenges in end-user computing, and be ready to discuss how you've successfully implemented strategies in previous roles.
✨Showcase Your Leadership Skills
This role requires strong leadership abilities, so prepare examples of how you've led teams in the past. Think about specific projects where you shaped service strategies or improved team performance, and be ready to share these stories during the interview.
✨Understand Stakeholder Needs
You'll be working closely with academic and professional services leaders, so it's crucial to show that you can align IT services with organisational needs. Research the university's current tech landscape and come prepared with ideas on how you could enhance their end-user computing services.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and decision-making process. Think through potential challenges in end-user computing and how you would address them, especially regarding lifecycle management and user support.
