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- Tasks: Support colleagues throughout their employment journey and enhance operational delivery.
- Company: Join Falmouth University, a creative hub with a strong community focus.
- Benefits: Enjoy a competitive salary, generous leave, and a solid pension contribution.
- Why this job: Make a real impact in a fast-paced, people-focused environment.
- Qualifications: Experience in HR or admin, strong communication, and problem-solving skills.
- Other info: Flexible hybrid working with opportunities for career growth.
The predicted salary is between 28800 - 42000 £ per year.
Are you passionate about delivering exceptional service and supporting colleagues throughout their employment journey? This is an exciting time to join our People & Culture team as we continue to evolve and enhance the way we support our workforce. In this new role as a People Operations Specialist, you will play a key role in shaping and strengthening our operational delivery, supervising a small team and leading the day-to-day performance and development of our People Hub service desk.
You will be responsible for embedding consistent ways of working, driving adoption of the service desk model, and continuously improving how we deliver first-line people support. This includes overseeing workloads, prioritising tasks, and service levels to ensure timely, accurate and customer-focused responses and administration across employment, compliance, pay and reward processes.
Working closely with colleagues across People & Culture, you will help ensure the People Hub model provides a modern, efficient and responsive service. If you thrive in a fast-paced, service-led environment and have a people-focused mindset, we would love to hear from you.
We are looking for someone who combines strong organisational skills with a passion for service and a background in delivering operational HR activity or similar environment. You will bring:
- Experience in a complex HR or administrative environment, ideally with supervisory responsibilities
- Knowledge of UK employment legislation and HR best practice
- Excellent communication and problem-solving skills, with the ability to explain complex policies in a clear and approachable way
- A proactive approach and attention to detail, ensuring accuracy in everything you do
This is a full time, 35 hours a week position across Monday-Friday. We operate a hybrid flexible approach to working with the opportunity to work from home and either campus. An on-campus presence will be required on a weekly basis of 2-3 days a week.
In return for your hard work and commitment, we offer excellent benefits, including: Employer Pension Contribution up to 12%. 28 days + 8 days.
People Operations Specialist in London employer: Falmouth Exeter Plus
Contact Detail:
Falmouth Exeter Plus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People Operations Specialist in London
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or through mutual connections. A friendly chat can give you insider info about the role and the company culture, plus it shows your genuine interest.
✨Tip Number 2
Prepare for the interview by researching common questions for People Operations roles. Think about how your experience aligns with their needs, especially around service delivery and HR best practices. We want you to shine!
✨Tip Number 3
Showcase your problem-solving skills during the interview. Share specific examples of how you've tackled challenges in previous roles. This will demonstrate your proactive approach and attention to detail, which are key for this position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to highlight your passion for supporting colleagues throughout their employment journey.
We think you need these skills to ace People Operations Specialist in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the People Operations Specialist role. Highlight your experience in HR or administrative environments, and don’t forget to mention any supervisory responsibilities you've had. We want to see how you fit into our team!
Showcase Your Communication Skills: Since this role involves explaining complex policies, it’s crucial to demonstrate your communication skills. Use clear and concise language in your application, and maybe even include an example of how you've effectively communicated in a previous role. We love clarity!
Highlight Your Problem-Solving Abilities: We’re looking for someone who can tackle challenges head-on. In your application, share specific examples of how you've solved problems in past roles, especially in HR or service-led environments. This will show us your proactive approach!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Falmouth Exeter Plus
✨Know Your Stuff
Make sure you brush up on UK employment legislation and HR best practices. Being able to discuss these topics confidently will show that you're not just interested in the role, but that you also have the knowledge to back it up.
✨Showcase Your Organisational Skills
Prepare examples of how you've successfully managed workloads and prioritised tasks in previous roles. This is key for a People Operations Specialist, so having specific instances ready will help demonstrate your capability.
✨Communicate Clearly
Practice explaining complex policies in a straightforward manner. You might be asked to clarify HR processes during the interview, so being able to communicate effectively will set you apart from other candidates.
✨Emphasise Your People-Focused Mindset
Be ready to share how you've supported colleagues in past roles. Highlighting your passion for delivering exceptional service and your proactive approach will resonate well with the interviewers.
