At a Glance
- Tasks: Provide customer support and engage with visitors at the AMATA building.
- Company: Falmouth Exeter Plus at AMATA, part of Falmouth University.
- Benefits: Flexible part-time hours and a vibrant arts environment.
- Other info: Shifts include evenings and Sundays, perfect for students.
- Why this job: Join a creative community and enhance your communication skills.
- Qualifications: Excellent communication and organisational skills, with customer service experience.
The predicted salary is between 26550 - 32450 £ per year.
Falmouth Exeter Plus at AMATA, Falmouth University, invites applications for a Front of House Assistant.
This permanent, part-time role provides customer-focused support for out-of-hours use of the AMATA building, engaging with students, staff and external customers.
You will bring excellent communication and organisational skills, with experience in a customer-facing role. Shifts include Sundays 09:00–17:00 and Mon/Tue 18:00–22:00.
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Front of House Associate – Arts Centre & Events in Falmouth employer: Falmouth Exeter Plus
Falmouth Exeter Plus is an excellent employer, offering a supportive work culture that values teamwork and customer service. With flexible part-time hours, generous holiday pay, and employer pension contributions, employees can enjoy a healthy work-life balance while contributing to the upkeep of our beautiful campuses. Additionally, staff benefit from lifestyle discounts, making this a rewarding place to grow and thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Associate – Arts Centre & Events in Falmouth
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Falmouth Exeter Plus and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Falmouth Exeter Plus and let us see your personality shine through!
We think you need these skills to ace Front of House Associate – Arts Centre & Events in Falmouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Falmouth Exeter Plus.
Get Familiar with Our Brand:Before applying, take some time to learn about Falmouth Exeter Plus and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Falmouth Exeter Plus
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Falmouth Exeter Plus.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Falmouth Exeter Plus will surely appreciate.
