At a Glance
- Tasks: Guide applicants through their journey from application to enrolment in a dynamic team.
- Company: Join Falmouth University, a vibrant institution committed to diversity and innovation.
- Benefits: Enjoy a competitive salary, generous pension contributions, and various salary sacrifice schemes.
- Other info: Hybrid role with flexible working, excellent career growth, and a fun team atmosphere.
- Why this job: Make a real difference in students' lives while developing your skills in a supportive environment.
- Qualifications: Degree level education or equivalent experience, with strong customer service and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are now seeking to recruit a highly motivated Applicant Services Officer on a fixed term basis, to work within the team who are responsible for managing all stages of the ‘applicant journey’ from the initial application to enrolment, providing admissions advice and guidance to applicants, academic staff and other stakeholders. This is an interesting and varied role working within a fun and hardworking team who work closely with academic colleagues and EU and International Agents. The post holder will be expected to develop student information systems and business processes and ensure that they effectively support the needs of applicants, staff and other stakeholders.
The successful candidate for this role will need to be highly organised, able to work proactively as a team as well as independently with a proven record of building and sustaining productive working relationships with key stakeholders. You should be educated to degree level or be able to demonstrate equivalent and extensive work-based learning in a relevant environment.
We are looking to hear from candidates who have the following skills/experience:
- Strong working knowledge of Microsoft Office, in particular Word, Excel and Outlook, and experience of working with a wide variety of computer systems and packages.
- Experience of providing excellent customer service and being service focused.
- Excellent interpersonal skills and ability to communicate effectively and confidentially, verbally and in writing.
- Experience of complying with laid down policies, procedures and timescales.
This is a fixed term maternity cover, until September 2027, full time position working 35 hours across Monday-Friday. The position is hybrid with 2 days per week on campus.
Contact recruitment@falmouth.ac.uk with any questions about the vacancy or to request an informal discussion before applying. The closing date for the position is Sunday 7 June 2026. It is anticipated that interviews will take place on Tuesday 16 June 2026.
In return for your hard work and commitment, we offer excellent benefits, including:
- Employer Pension Contribution up to 12%
- 28 days + 8 days bank holiday
- Annual salary increments (Until top of grade reached)
- Enhanced Maternity/Paternity Pay/Adoption Pay
- Salary Sacrifice Car Scheme (Tusker)
- Salary Sacrifice Cycle Scheme
- Salary Sacrifice Home & Tech Scheme
- Life Assurance
Full details on our employee benefits can be found on our careers page www.falmouth.ac.uk/jobs.
A successful external candidate for this position would be employed by Falmouth Staffing Ltd, a wholly-owned subsidiary of Falmouth University. Employees of Falmouth Staffing Ltd work alongside Falmouth University colleagues in the delivery of Falmouth’s strategic vision and will adopt Falmouth University’s HR policies and procedures in full.
Falmouth University welcomes and encourages job applications from people of all identities and backgrounds, particularly those under-represented and/or marginalised, as it is important we have a diverse range of candidates to consider.
Admissions & Applicant Services Lead (Hybrid, Fixed-Term) employer: Falmouth Exeter Plus
Falmouth University is an exceptional employer that values diversity and fosters a supportive work culture, making it an ideal place for the Admissions & Applicant Services Lead role. With a strong commitment to employee growth, we offer generous benefits such as a substantial pension contribution, annual salary increments, and various salary sacrifice schemes, all while working in a collaborative environment that encourages innovation and teamwork. The hybrid working model allows for flexibility, ensuring a balanced work-life experience while contributing to the university's strategic vision.
StudySmarter Expert Advice🤫
We think this is how you could land Admissions & Applicant Services Lead (Hybrid, Fixed-Term)
✨Tip Number 1
Network like a pro! Reach out to current employees at Falmouth University or those in similar roles. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to admissions and applicant services. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your customer service skills during the interview. Think of examples where you've gone above and beyond for someone, as this is key for the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Admissions & Applicant Services Lead (Hybrid, Fixed-Term)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Admissions & Applicant Services Lead. We want to see how you can contribute to managing the applicant journey effectively!
Show Off Your Customer Service Skills:Since this role is all about providing excellent service, don’t forget to showcase your customer service experience. We love candidates who can demonstrate their ability to communicate effectively and build relationships with stakeholders.
Be Organised and Proactive:We’re looking for someone who’s highly organised and can work independently as well as part of a team. Use your application to illustrate how you’ve successfully managed projects or tasks in the past!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Falmouth Exeter Plus
✨Know the Applicant Journey
Familiarise yourself with the entire applicant journey from application to enrolment. Understand the key stages and think about how you can contribute to improving this process. This will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Think about specific situations where you went above and beyond for a customer or resolved a challenging issue. This will demonstrate your service-focused mindset, which is crucial for this position.
✨Highlight Your Organisational Skills
Be ready to discuss how you manage your time and prioritise tasks. Use real-life examples to illustrate your organisational skills, especially in a busy environment. This will reassure the interviewers that you can handle the demands of the role effectively.
✨Communicate Effectively
Practice your verbal and written communication skills before the interview. Be clear and concise in your answers, and don’t hesitate to ask for clarification if you don’t understand a question. Good communication is key in this role, so showing that you can articulate your thoughts well will make a positive impression.
