At a Glance
- Tasks: Lead the delivery of an outstanding student experience for online courses.
- Company: Join Falmouth University’s innovative online team.
- Benefits: Enjoy 28 days holiday, pension contributions, and flexible working.
- Other info: Hybrid role with excellent career growth opportunities.
- Why this job: Make a real difference in students' online learning journeys.
- Qualifications: Strong communication skills and customer support experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
We are now looking to recruit a Student Advisor to join our Falmouth Online team. Working collaboratively with colleagues across the organisation, this role will be responsible for leading on the delivery of an outstanding student experience for students on Falmouth University’s online courses.
Falmouth’s online portfolio has grown significantly since its launch in 2016, with more than half of Falmouth’s postgraduate students studying online; the ambition is to continue this strong growth trajectory and ensure that Falmouth’s portfolio is positioned to reach new markets and meet evolving student needs.
The Student Adviser is key to providing an excellent student experience. You will be the first point of contact for non-academic student queries, responsible for providing advice and support directly to the student where appropriate and triaging/signposting where required. You will also support the Senior Student Adviser to establish and improve processes, collate student feedback and contribute to strategies for improving the student experience.
About You
You’ll need outstanding organisational and communication skills, and although experience working within higher education would be advantageous, if you’ve got recent and relevant experience of customer/client support we can support you to adapt your skills to our environment.
We are looking to hear from candidates who also have the following skills/experience:
- An understanding of the principles and practicalities of online learning
- Experience of complying with established policies, procedures and timescales
- Experience of providing customer/student/client support face to face, on the phone or online
This is a full time, 35 hours a week position across Monday-Friday. This is a hybrid role with one day per week to be worked on campus.
If you are looking to have an informal discussion about the vacancy ahead of applying, please email Emma Hulme, Student Advisor (Online Courses): [email protected]. The closing date for the position is Sunday 21 June 2026.
About Us
In return for your hard work and commitment, we offer excellent benefits, including:
- Employer Pension Contribution up to 12%.
- 28 days + 8 days bank holiday.
- Annual salary increments (Until top of grade reached)
- Enhanced Maternity/Paternity Pay/Adoption Pay
- Salary Sacrifice Car Scheme (Tusker)
- Salary Sacrifice Cycle Scheme
- Salary Sacrifice Home & Tech Scheme
- Life Assurance
Full details on our employee benefits can be found on our careers page www.falmouth.ac.uk/jobs. Alongside these benefits, we offer a first class working environment across our campuses with all the facilities you would expect from a leading University.
A successful external candidate for this position would be employed by Falmouth Staffing Ltd, a wholly-owned subsidiary of Falmouth University. Employees of Falmouth Staffing Ltd work alongside Falmouth University colleagues in the delivery of Falmouth’s strategic vision and will adopt Falmouth University’s HR policies and procedures in full.
Falmouth University welcomes and encourages job applications from people of all identities and backgrounds, particularly those under-represented and/or marginalised, as it is important we have a diverse range of candidates to consider.
Student Advisor (Online Courses) in Penryn employer: Falmouth Careers
Falmouth University is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and professional growth. As a Student Advisor, you will benefit from generous perks such as a substantial pension contribution, ample holiday leave, and various salary sacrifice schemes, all while working in a supportive environment that values diversity and inclusion. With the opportunity to contribute to the evolving landscape of online education, this role not only promises a rewarding career but also a chance to make a meaningful impact on students' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Student Advisor (Online Courses) in Penryn
✨Tip Number 1
Network like a pro! Reach out to current or former Student Advisors on LinkedIn or through our website. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your customer support experience can translate into providing an outstanding student experience. We want to see your passion for helping students!
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple tasks or projects in the past. This role is all about keeping things running smoothly for our students.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at Falmouth University.
We think you need these skills to ace Student Advisor (Online Courses) in Penryn
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your skills match the Student Advisor role. We want to see how your experience aligns with providing an outstanding student experience, so don’t hold back!
Showcase Your Communication Skills:Since this role is all about connecting with students, let your communication skills shine through in your application. Use clear and engaging language to demonstrate your ability to support and advise students effectively.
Highlight Relevant Experience:Even if you haven't worked in higher education before, share any customer or client support experience you have. We’re keen to see how you can adapt those skills to enhance the online learning experience for our students.
Apply Through Our Website:We encourage you to submit your application via our website. It’s the best way to ensure your application gets into the right hands and helps us keep track of all the amazing candidates like you!
How to prepare for a job interview at Falmouth Careers
✨Know Your Online Learning Stuff
Make sure you brush up on the principles and practicalities of online learning. Familiarise yourself with Falmouth University's online courses and their unique offerings. This will show that you're genuinely interested and ready to support students effectively.
✨Show Off Your Communication Skills
As a Student Advisor, you'll need to communicate clearly and effectively. Practice articulating your thoughts and responses to common student queries. Consider role-playing with a friend to simulate the interview environment and get comfortable with your delivery.
✨Demonstrate Organisational Skills
Prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Highlight how you prioritised and organised your workload, as this is crucial for providing an outstanding student experience.
✨Be Ready to Discuss Feedback
Think about how you've collected and acted on feedback in previous roles. Be prepared to discuss specific instances where you've contributed to improving processes or student experiences, as this aligns perfectly with the responsibilities of the role.
