At a Glance
- Tasks: Support customer service at the Academy of Music and Theatre Arts, engaging with students and staff.
- Company: Join Falmouth University’s vibrant arts community and make a difference.
- Benefits: Enjoy 28 days holiday, pension contributions, and salary sacrifice schemes.
- Other info: Flexible part-time hours with excellent career growth opportunities.
- Why this job: Be part of a dynamic team in a creative environment while developing your skills.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
We are currently offering an exciting opportunity for a Front of House Assistant to join our operational Production and Technical Team. You will provide a customer-focused level of support for the out-of-hours use of the Academy of Music and Theatre Arts (AMATA), Falmouth University’s performing arts department, working with a variety of stakeholders including students, University staff and external customers. The successful person should have a passion for customer service with the ability to deal with a range of stakeholders in a busy multifunctional building. AMATA functions as a teaching and learning facility, as well as the University’s Arts Centre. The Front of House Assistant role will support both aspects of the department, and we are looking for someone as passionate as us about delivering our goals.
About You
The successful candidate will have experience in a customer facing role with excellent communication and interpersonal skills. Alongside these key skills you will have strong organisation skills, with the ability to follow existing systems of work. We would like to hear from candidates who can also offer the following:
- Effective communicator who has the confidence to make a positive first impression.
- Experience of being in a customer facing role where high level of customer service are required.
- Excellent computing skills including MS Office based applications.
- Ability to work under own initiative and within a team, developing and maintaining good working relationships.
This is a permanent, part-time, 15 hours a week working 40 weeks per year position. The working hours will be Sunday 09:00 – 17:00, Monday 18:00 – 22:00, Tuesday 18:00 – 22:00.
In return for your hard work and commitment, we offer excellent benefits, including:
- Employer Pension Contribution up to 12%.
- 28 days + 8 days bank holiday.
- Annual salary increments (Until top of grade reached).
- Enhanced Maternity/Paternity Pay/Adoption Pay.
- Salary Sacrifice Car Scheme (Tusker).
- Salary Sacrifice Cycle Scheme.
- Salary Sacrifice Home & Tech Scheme.
- Life Assurance.
Full details on our employee benefits can be found on our careers page www.falmouth.ac.uk/jobs. Alongside these benefits we offer a first class working environment across our campuses with all the facilities you would expect from a leading University.
Falmouth University welcomes and encourages job applications from people of all identities and backgrounds, particularly those under-represented and/or marginalised, as it is important we have a diverse range of candidates to consider.
Front of House Assistant in Penryn employer: Falmouth Careers
Falmouth University is an exceptional employer, offering a vibrant and supportive work culture at our picturesque Penryn campus in Cornwall, a hub of creativity and innovation. As an Associate Lecturer in BA(Hons) Fashion Marketing, you will benefit from excellent facilities, a Teachers' Pension Scheme, and opportunities for professional growth, all while being part of a community that values diversity and the success of its students.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Assistant in Penryn
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Falmouth Careers and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Front of House Assistant in Penryn
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Falmouth Careers that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Falmouth Careers.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Falmouth Careers get a sense of who you are beyond your experience!
How to prepare for a job interview at Falmouth Careers
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Falmouth Careers and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
