At a Glance
- Tasks: Coordinate maintenance activities and support contractors to keep our campus facilities in top shape.
- Company: Join Falmouth Exeter Plus, a dynamic shared services provider for two leading universities.
- Benefits: Enjoy a competitive salary, generous holiday, pension contributions, and lifestyle discounts.
- Other info: Work in a fast-paced environment with excellent career growth opportunities and a supportive team.
- Why this job: Be the first point of contact for Estates enquiries and make a real difference on campus.
- Qualifications: Customer service experience and strong organisational skills are key; previous Estates experience is a bonus.
The predicted salary is between 44550 - 54450 £ per year.
We are looking for an enthusiastic and highly organised Estates Helpdesk Coordinator to join our Estates team at Falmouth Exeter Plus, the shared services provider for Falmouth University and the University of Exeter in Cornwall. This is an exciting opportunity to play a key role in the day-to-day operation of our Estates Helpdesk, helping to coordinate maintenance activities, support contractors and ensure our campus buildings and facilities are maintained effectively.
As an Estates Helpdesk Coordinator, you will act as a first point of contact for Estates enquiries, managing requests from initial reporting through to completion. You will coordinate planned and reactive maintenance activities, monitor work progress, maintain accurate records and support contractor visits and site arrangements. You will also contribute to the management of asset information, maintenance schedules and essential documentation using our Computer Aided Facilities Management (CAFM) system, Planon.
Working closely with colleagues across Estates and the wider university partnership, you will help deliver a professional, responsive and customer-focused service while identifying opportunities to improve our processes and ways of working.
About You
Reporting to the Estates Helpdesk Manager, you'll be a proactive, organised and customer-focused individual who thrives in a busy and varied working environment. You'll have excellent communication skills, strong attention to detail and the confidence to manage competing priorities while maintaining a professional and approachable manner.
We're looking for someone with:
- Experience delivering excellent customer service and coordinating enquiries or operational activities.
- Strong organisational and time-management skills, with the ability to prioritise workloads effectively.
- Experience maintaining accurate records and working with digital systems.
- Confidence using Microsoft Office applications, particularly Excel.
- The ability to work independently and collaboratively as part of a team.
- Experience within Estates, Facilities Management or a maintenance environment would be advantageous, as would familiarity with CAFM systems such as Planon, contractor management platforms such as HereSafe, or asset and planned maintenance coordination. However, previous Estates experience is not essential, and we welcome applications from individuals with transferable skills and a willingness to learn.
This position is offered on a permanent, full-time basis working 37.5 hours per week contract working 08:30 am to 17:00 pm, Monday to Friday. The role is based on our Penryn campus.
For further details on the skills and experience required for this role, please see the full job description above. The closing date for this position is Sunday 22 November 2026.
About Us
Falmouth Exeter Plus manages and delivers services at Falmouth, Penryn and Truro Campuses on behalf of Falmouth University and the University of Exeter. Working closely with the Falmouth & Exeter Students' Union (The SU) and the wider universities partnership we support Higher Education learning and living, ensuring that the interests of all campus users are at the heart of everything we do. It is a fast moving environment where agility and a positive approach to change and enhancement are central to our progress. Our mission is 'to deliver world-class shared professional services to help our partners achieve their global ambitions’.
As an employer of choice we can offer the successful candidate for this role a range of benefits, including:
- Employer Pension Contribution up to 10%
- 26 days + 8 days bank holiday
- Life Assurance
- Subsidised Sports Centre Membership (Gym & Fitness Classes)
- Enhanced Maternity/Paternity Pay
- Cycle Scheme & Home & Tech Scheme
- Vivup Lifestyle Discounts
Alongside these benefits we offer a first class working environment across our campuses with all the facilities you would expect from working across two leading Universities.
Falmouth Exeter Plus welcomes and encourages job applications from people of all identities and backgrounds, particularly those under-represented and/or marginalised, as it is important we have a diverse range of candidates to consider.
Estates Helpdesk Coordinator in Penryn employer: Falmouth Careers
The Institute of Photography, part of Falmouth University, is an exceptional employer that prioritises employee well-being and professional growth. With a supportive work culture, generous benefits including a substantial pension contribution, annual salary increments, and a commitment to diversity, we create an inclusive environment where staff can thrive while engaging with students in a vibrant educational setting. Join us for a rewarding experience in a dynamic role that values your contributions and fosters your development.
StudySmarter Expert Advice🤫
We think this is how you could land Estates Helpdesk Coordinator in Penryn
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Falmouth Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Falmouth Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Estates Helpdesk Coordinator in Penryn
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Falmouth Careers:Your cover letter is your chance to shine! Tell us why you want to work at Falmouth Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Falmouth Careers!
How to prepare for a job interview at Falmouth Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
