At a Glance
- Tasks: Guide applicants through their journey from application to enrolment in a supportive team.
- Company: Join Falmouth University, a leading institution with a vibrant and inclusive culture.
- Benefits: Enjoy 28 days holiday, pension contributions, and flexible working arrangements.
- Other info: Hybrid role with excellent career growth opportunities and a fun team atmosphere.
- Why this job: Make a real difference in students' lives while developing your skills in a dynamic environment.
- Qualifications: Degree level education or equivalent experience, with strong customer service skills.
The predicted salary is between 30000 - 40000 € per year.
We are now seeking to recruit a highly motivated Applicant Services Officer on a fixed term basis, to work within the team who are responsible for managing all stages of the ‘applicant journey’ from the initial application to enrolment, providing admissions advice and guidance to applicants, academic staff and other stakeholders. This is an interesting and varied role working within a fun and hardworking team who work closely with academic colleagues and EU and International Agents. The post holder will be expected to develop student information systems and business processes and ensure that they effectively support the needs of applicants, staff and other stakeholders.
About You
The successful candidate for this role will need to be highly organised, able to work proactively as a team as well as independently with a proven record of building and sustaining productive working relationships with key stakeholders. You should be educated to degree level or be able to demonstrate equivalent and extensive work-based learning in a relevant environment.
We are looking to hear from candidates who have the following skills/experience:
- Strong working knowledge of Microsoft Office, in particular Word, Excel and Outlook, and experience of working with a wide variety of computer systems and packages.
- Experience of providing excellent customer service and being service focused.
- Excellent interpersonal skills and ability to communicate effectively and confidentially, verbally and in writing.
- Experience of complying with laid down policies, procedures and timescales.
This is a fixed term maternity cover, until September 2027, full time position working 35 hours across Monday-Friday. The position is hybrid with 2 days per week on campus.
Contact email@example.com with any questions about the vacancy or to request an informal discussion before applying. The closing date for the position is Sunday 7 June 2026. It is anticipated that interviews will take place on Tuesday 16 June 2026.
About Us
In return for your hard work and commitment, we offer excellent benefits, including:
- Employer Pension Contribution up to 12%.
- 28 days + 8 days bank holiday.
- Annual salary increments (Until top of grade reached).
- Enhanced Maternity/Paternity Pay/Adoption Pay.
- Salary Sacrifice Car Scheme (Tusker).
- Salary Sacrifice Cycle Scheme.
- Salary Sacrifice Home & Tech Scheme.
- Life Assurance.
Full details on our employee benefits can be found on our careers page www.falmouth.ac.uk/jobs. Alongside these benefits we offer a first class working environment across our campuses with all the facilities you would expect from a leading University.
A successful external candidate for this position would be employed by Falmouth Staffing Ltd, a wholly-owned subsidiary of Falmouth University. Employees of Falmouth Staffing Ltd work alongside Falmouth University colleagues in the delivery of Falmouth’s strategic vision and will adopt Falmouth University’s HR policies and procedures in full.
Falmouth University welcomes and encourages job applications from people of all identities and backgrounds, particularly those under-represented and/or marginalised, as it is important we have a diverse range of candidates to consider.
Applicant Services Officer in Penryn employer: Falmouth Careers
Falmouth University is an exceptional employer, offering a vibrant and supportive work culture that prioritises employee well-being and professional growth. As an Applicant Services Officer, you will benefit from a generous pension scheme, extensive holiday allowance, and various salary sacrifice schemes, all while working in a collaborative environment that values diversity and inclusion. With opportunities for career development and a commitment to fostering a positive workplace, Falmouth University stands out as a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Applicant Services Officer in Penryn
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice your communication skills! Since this role involves interacting with various stakeholders, being clear and confident in your responses will set you apart during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that you’re serious about joining our fantastic team.
We think you need these skills to ace Applicant Services Officer in Penryn
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Applicant Services Officer. We want to see how you can contribute to managing the applicant journey effectively!
Show Off Your Customer Service Skills:Since this role is all about providing excellent admissions advice, don’t forget to showcase your customer service experience. We love candidates who can demonstrate their ability to communicate effectively and build relationships!
Be Organised and Proactive:We’re looking for someone who’s highly organised and can work independently as well as part of a team. Use your application to illustrate how you’ve successfully managed tasks and projects in the past.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Falmouth Careers
✨Know the Applicant Journey
Familiarise yourself with the entire applicant journey from application to enrolment. Understand the key stages and think about how you can contribute to improving this process. This will show your enthusiasm for the role and your proactive approach.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Think about specific situations where you went above and beyond to help someone, as this is crucial for the Applicant Services Officer position.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your time and prioritise tasks. You might want to share a story about a time when you successfully juggled multiple responsibilities, as this will highlight your ability to work independently and as part of a team.
✨Brush Up on Microsoft Office
Since strong knowledge of Microsoft Office is essential, make sure you're comfortable using Word, Excel, and Outlook. Consider preparing a few examples of how you've used these tools effectively in past roles to streamline processes or improve communication.
