At a Glance
- Tasks: Lead front-of-house operations and ensure a world-class guest experience.
- Company: Fallow, an award-winning restaurant with a focus on sustainability and creativity.
- Benefits: Competitive salary, career progression, discounts, and wellbeing initiatives.
- Other info: Enjoy staff meals, social events, and opportunities for professional development.
- Why this job: Join a passionate team and make a real impact in a dynamic hospitality environment.
- Qualifications: Experience in a leadership role within high-end hospitality and strong customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Fallow was founded by three individuals in May 2019, two chefs Jack Croft and William Murray, and career hospitality entrepreneur James Robson. The essence of this combination makes up much of Fallows DNA, where conscious culinary creativity meets hospitality experience and passion. Fallows permanent home in St Jamess market was established in November 2021 and has since attracted a string of awards including both the Marie Claire and GQ sustainable restaurant of the year and the Caterer award for best new restaurant.
As an Assistant Reception Manager at Fallow, you will play a crucial role in ensuring smooth front-of-house operations, maintaining exceptional service standards, and leading by example. You will support the Reception Manager in driving efficiency, managing reservations, and enhancing the guest journey from arrival to departure.
Key responsibilities:- Assist in overseeing reception operations, ensuring a seamless and world-class guest experience.
- Support, train, and mentor the reception team, maintaining the highest standards of service.
- Manage reservations, seating arrangements, and guest flow to optimize efficiency.
- Handle VIP guests and high-profile clientele with discretion and professionalism.
- Quickly and effectively resolve guest concerns, ensuring total satisfaction.
- Work closely with the Reception Manager and front-of-house teams to refine and enhance operational procedures.
- Maintain a professional, organized, and welcoming reception area.
- Previous experience as an Assistant Reception Manager, Senior Receptionist, or similar leadership role within a high-end, fast-paced hospitality environment.
- Strong leadership skills with a passion for delivering an exceptional guest experience.
- Excellent organizational, multitasking, and problem-solving abilities.
- Impeccable customer service and communication skills.
- A proactive, solution-driven approach with a keen eye for operational improvements.
- The ability to remain calm and composed under pressure.
- Proficient in utilizing the Seven Rooms booking system.
- Competitive salary.
- Career progression.
- Continuous Learning and Development programme including external opportunities such as WSET and Leadership courses.
- Wellbeing initiatives.
- Reward and recognition schemes.
- Free welcome lunch for you and a guest.
- 50% restaurant discounts across the group.
- 25% Friends and Family discounts.
- 50% discount on company retail.
- Supplier trips, staff parties and team socials.
- Staff meal during your shift.
- Increased holiday entitlement after three years employment.
- Enhanced parental leave (after one years employment).
- Sabbaticals (after three years employment).
- Fowl Mouth: the opportunity for our employees to use Fowl as a venue to organise a professional pop-up night.
At FALLOW, we're passionate about fostering an environment that allows everyone to thrive and prosper, regardless of background. Diversity of perspective and an inclusive approach that promotes the voice of those experiences and viewpoints are well-known to be beneficial for our company and, consequently, career advancement.
Assistant Reception Manager in Slough employer: Fallow
Fallow is an exceptional employer that champions a vibrant work culture where culinary creativity meets outstanding hospitality. Located in the heart of St James's Market, employees benefit from competitive salaries, extensive career progression opportunities, and a commitment to continuous learning, all while enjoying unique perks like staff discounts and social events. With a focus on diversity and inclusion, Fallow ensures that every team member can thrive and contribute to a world-class guest experience.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Reception Manager in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, attend events, and engage with professionals on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Fallow and understand their values and what makes them tick. Be ready to discuss how your experience aligns with their mission of delivering exceptional guest experiences and operational excellence.
✨Tip Number 3
Showcase your personality! When you get the chance to meet the team, let your passion for hospitality shine through. Share your ideas on enhancing guest journeys and how you can contribute to maintaining that world-class service they pride themselves on.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Fallow family and contributing to their award-winning success.
We think you need these skills to ace Assistant Reception Manager in Slough
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your commitment to exceptional service and how you’ve gone above and beyond for guests in the past.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Assistant Reception Manager role. Highlight relevant experience, especially in high-end environments, and demonstrate how your skills align with what we’re looking for at Fallow.
Be Professional Yet Approachable:While it’s important to maintain professionalism in your application, don’t be afraid to let your personality come through. We value a friendly and welcoming approach, so show us who you are while keeping it polished.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Fallow!
How to prepare for a job interview at Fallow
✨Know the Company Inside Out
Before your interview, make sure you research Fallow thoroughly. Understand their values, mission, and what sets them apart in the hospitality industry. This will not only show your genuine interest but also help you align your answers with their ethos.
✨Showcase Your Leadership Skills
As an Assistant Reception Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight how you can inspire and mentor others to maintain high service standards.
✨Master the Art of Guest Relations
Since you'll be handling VIP guests and high-profile clientele, practice how you would approach these situations. Think of scenarios where you’ve gone above and beyond for a guest and be ready to share those stories. This will illustrate your commitment to exceptional service.
✨Be Ready for Problem-Solving Questions
In a fast-paced environment like Fallow, challenges are inevitable. Prepare for situational questions that test your problem-solving skills. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your proactive approach to operational improvements.
