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- Tasks: Lead the front-of-house team and create unforgettable guest experiences.
- Company: Exciting new dining venue, Roe, from the creators of Fallow restaurant.
- Benefits: Competitive salary, career growth, discounts, and fun staff events.
- Why this job: Be the face of a vibrant restaurant and shape memorable dining moments.
- Qualifications: Experience in hospitality management and strong leadership skills.
- Other info: Join a dynamic team with opportunities for professional development and wellbeing initiatives.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Conscious & creative dining in the heart of Wood Wharf from the trio behind Fallow restaurant. Named after native deer of the British Isles, Roe will follow the same nose-to-tail and root-to-stem ethos as its critically acclaimed sister restaurant, Fallow St James’s. The extensive a la carte menu will be divided into nibbles and flatbreads, skewers, and grilled options, with larger plates and sides also available. As well as championing modest, British ingredients, Roe’s dishes will showcase underused and underappreciated produce.
As the Reception Manager at Roe, you will be the face of our front-of-house operation, setting the tone for every guest’s experience. You will lead and inspire the reception team, take full ownership of reservations and guest flow, and ensure that our standard of service remains exceptional at every touchpoint. This is a hands‑on leadership role requiring a dynamic and proactive individual who thrives in a fast‑paced, high-end hospitality environment.
Key responsibilities- Lead all front‑of‑house reception operations, ensuring a seamless, world‑class guest experience.
- Train, develop, and motivate the reception team to deliver consistent excellence.
- Manage and optimize reservations, seating plans, and guest flow using SevenRooms or similar systems.
- Ensure VIP guests and high‑profile clientele are handled with discretion and the utmost professionalism.
- Maintain a calm, solution‑oriented approach when resolving guest issues or concerns.
- Work closely with FOH and management teams to refine operational procedures and enhance guest journeys.
- Uphold the presentation and atmosphere of the reception area, ensuring it remains organized and welcoming at all times.
- Use guest feedback and team input to drive continuous service improvement.
- Previous work experience as a Reception Manager within a premium, high-volume hospitality venue.
- Strong leadership and people management skills with a collaborative, supportive style.
- Exceptional communication, interpersonal, and customer service abilities.
- Proficient in managing booking and reservation platforms (experience with SevenRooms preferred).
- Meticulously organized, with excellent problem‑solving and multitasking skills.
- Professional, polished, and composed—especially under pressure.
- A passion for hospitality and a genuine desire to create memorable guest experiences.
- Competitive salary.
- Career progression.
- Continuous Learning and Development programme including external opportunities such as WSET and Leadership courses.
- Wellbeing initiatives.
- Reward and recognition schemes.
- Free welcome lunch for you and a guest.
- 50% restaurant discounts across the group.
- 25% Friends and Family discounts.
- 50% discount on company retail.
- Supplier trips, staff parties and team socials.
- Staff meal during your shift.
- Increased holiday entitlement after three years employment.
- Enhanced parental leave (after one year’s employment).
- Sabbaticals (after three years employment).
- Fowl Mouth: the opportunity for our employees to use Fowl as a venue to organise a professional pop‑up night.
- Experience: Not required.
- Languages: English – Advanced.
- Employment: Full‑time.
- Benefits: Competitive industry pay.
Reception Manager employer: Fallow
Contact Detail:
Fallow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Get to know the venue! Before your interview, pop by Roe and soak up the atmosphere. This will help you understand the vibe and show your genuine interest in the place.
✨Tip Number 2
Network like a pro! Connect with current or former staff on LinkedIn. They can give you insider tips about the team culture and what it’s really like to work there.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experience where you’ve handled guest issues or led a team. We want to see how you shine under pressure!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your experience. Share a bit about your passion for hospitality and what makes you tick.
Tailor Your Application: Make sure to tailor your application specifically for the Reception Manager role at Roe. Highlight your relevant experience in high-end hospitality and how it aligns with our ethos of exceptional service and guest experience.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that get straight to the heart of your qualifications and experiences without unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Roe.
How to prepare for a job interview at Fallow
✨Know the Venue Inside Out
Before your interview, make sure you’re familiar with Roe and its ethos. Understand the menu, the dining experience they offer, and their commitment to using underappreciated produce. This knowledge will show your genuine interest and help you connect with the interviewers.
✨Showcase Your Leadership Skills
As a Reception Manager, you'll need to lead and inspire your team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your collaborative style and how you motivate others to deliver exceptional service.
✨Demonstrate Problem-Solving Abilities
Expect questions about handling guest issues or concerns. Think of specific scenarios where you maintained professionalism under pressure and turned a negative experience into a positive one. This will illustrate your calm, solution-oriented approach.
✨Familiarise Yourself with Reservation Systems
Since managing reservations is key to this role, brush up on your knowledge of booking platforms like SevenRooms. If you have experience with similar systems, be ready to discuss how you’ve optimised guest flow and enhanced the overall dining experience.
