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For Companies At a Glance
- Tasks: Lead the reception team and ensure exceptional guest experiences in a vibrant dining environment.
- Company: A top dining establishment in Greater London with a focus on guest satisfaction.
- Benefits: Competitive salary, discounts, and opportunities for career progression.
- Why this job: Join a dynamic team and create memorable experiences for guests every day.
- Qualifications: Strong leadership and customer service skills are essential.
- Other info: Full-time role with a welcoming atmosphere and growth potential.
The predicted salary is between 36000 - 60000 £ per year.
A leading dining establishment in Greater London is seeking a Reception Manager who will oversee front-of-house operations to ensure exceptional guest experiences.
Responsibilities include:
- Leading the reception team
- Managing reservations using systems like SevenRooms
- Maintaining a welcoming atmosphere
The ideal candidate will have strong leadership and customer service skills. This full-time role offers a competitive salary and benefits, including discounts and career progression opportunities.
Head Reception & Guest Experience Lead in London employer: Fallow
Contact Detail:
Fallow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Reception & Guest Experience Lead in London
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at dining establishments. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for guest experience shine through. Share stories that highlight your leadership skills and how you've created memorable moments for guests.
✨Tip Number 3
Research the establishment! Knowing their menu, vibe, and values will help you tailor your approach. It shows you're genuinely interested and ready to contribute to their unique atmosphere.
✨Tip Number 4
Apply through our website! We make it easy for you to showcase your skills and experience. Plus, it’s a great way to ensure your application gets noticed by the right people.
We think you need these skills to ace Head Reception & Guest Experience Lead in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference.
Tailor Your Experience: Make sure to highlight your relevant experience in guest services and team leadership. We’re looking for someone who can lead our reception team effectively, so connect your past roles to the responsibilities outlined in the job description.
Be Specific About Your Skills: Mention specific systems you’ve used, like SevenRooms, and how you’ve successfully managed reservations or improved guest experiences in previous roles. We love details that show us you know your stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Fallow
✨Know the Venue Inside Out
Before your interview, make sure you research the dining establishment thoroughly. Familiarise yourself with their menu, atmosphere, and any recent news or events. This will not only show your genuine interest but also help you tailor your answers to align with their values and guest experience goals.
✨Showcase Your Leadership Skills
As a Head Reception & Guest Experience Lead, strong leadership is key. Prepare examples from your past experiences where you've successfully led a team or improved customer service. Be ready to discuss how you motivate staff and handle challenges, as this will demonstrate your capability to manage the reception team effectively.
✨Master the Tech
Since managing reservations using systems like SevenRooms is part of the role, brush up on your knowledge of this software or similar platforms. If you have experience with them, be prepared to share specific instances where you used technology to enhance guest experiences or streamline operations.
✨Create a Welcoming Atmosphere
Think about how you would create a welcoming environment for guests. During the interview, share your ideas on how to maintain a positive atmosphere at the reception. Discuss your approach to handling difficult situations with guests, as this will highlight your customer service skills and ability to ensure exceptional experiences.
