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- Tasks: Lead the reception team and ensure exceptional guest experiences in a vibrant dining environment.
- Company: A top dining establishment in Greater London known for its welcoming atmosphere.
- Benefits: Competitive salary, discounts, and opportunities for career progression.
- Why this job: Join a dynamic team and make a real impact on guest experiences every day.
- Qualifications: Strong leadership and customer service skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
A leading dining establishment in Greater London is seeking a Reception Manager who will oversee front-of-house operations to ensure exceptional guest experiences.
Responsibilities include:
- Leading the reception team
- Managing reservations using systems like SevenRooms
- Maintaining a welcoming atmosphere
The ideal candidate will have strong leadership and customer service skills. This full-time role offers competitive salary and benefits, including discounts and career progression opportunities.
Head Reception & Guest Experience Lead employer: Fallow
Contact Detail:
Fallow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Reception & Guest Experience Lead
✨Tip Number 1
Network like a pro! Reach out to people in the dining industry, especially those who work at establishments similar to the one you're eyeing. A friendly chat can lead to insider info and maybe even a referral!
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for guest experiences shine through. Share stories that highlight your leadership skills and how you've created welcoming atmospheres in the past.
✨Tip Number 3
Research the establishment! Know their vibe, menu, and what makes them stand out in Greater London. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and showcase your skills. Plus, it shows you're serious about joining our team and ready to take on the challenge!
We think you need these skills to ace Head Reception & Guest Experience Lead
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference in how we perceive you.
Tailor Your Experience: Make sure to highlight your relevant experience in guest services and team leadership. We’re looking for someone who can lead our reception team effectively, so connect your past roles to the responsibilities mentioned in the job description.
Be Specific About Your Skills: Don’t just say you have strong customer service skills; give us examples! Share specific situations where you’ve gone above and beyond for guests or successfully managed a team. This helps us understand how you’ll fit into our culture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Fallow
✨Know the Venue Inside Out
Before your interview, make sure you research the dining establishment thoroughly. Familiarise yourself with their menu, atmosphere, and any recent news or events. This will not only show your genuine interest but also help you tailor your answers to align with their values and guest experience goals.
✨Showcase Your Leadership Skills
As a Head Reception & Guest Experience Lead, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved customer service. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Familiarity with Reservation Systems
Since managing reservations using systems like SevenRooms is part of the role, brush up on your knowledge of this software or similar platforms. If you have experience with them, be ready to discuss how you've used these tools to enhance guest experiences and streamline operations.
✨Create a Welcoming Atmosphere in Your Interview
The interview itself is a chance to showcase your ability to create a welcoming environment. Be friendly, approachable, and professional. Remember to smile, maintain eye contact, and engage with your interviewers. This will reflect the atmosphere you aim to cultivate for guests at the establishment.
