At a Glance
- Tasks: Lead front-of-house operations and ensure a world-class guest experience.
- Company: Award-winning restaurant known for its sustainable culinary creativity.
- Benefits: Competitive salary, career progression, discounts, and wellbeing initiatives.
- Other info: Dynamic environment with opportunities for professional growth and fun team socials.
- Why this job: Join a passionate team and make a real impact in hospitality.
- Qualifications: Experience in high-end hospitality and strong leadership skills.
The predicted salary is between 25000 - 30000 £ per year.
Fallow was founded by three individuals in May 2019, two chefs Jack Croft and William Murray, and career hospitality entrepreneur James Robson. The essence of this combination makes up much of Fallows DNA, where conscious culinary creativity meets hospitality experience and passion. Fallows permanent home in St Jamess market was established in November 2021 and has since attracted a string of awards including both the Marie Claire and GQ sustainable restaurant of the year and the Caterer award for best new restaurant.
As an Assistant Reception Manager at Fallow, you will play a crucial role in ensuring smooth front-of-house operations, maintaining exceptional service standards, and leading by example. You will support the Reception Manager in driving efficiency, managing reservations, and enhancing the guest journey from arrival to departure.
Key responsibilities:
- Assist in overseeing reception operations, ensuring a seamless and world-class guest experience.
- Support, train, and mentor the reception team, maintaining the highest standards of service.
- Manage reservations, seating arrangements, and guest flow to optimize efficiency.
- Handle VIP guests and high-profile clientele with discretion and professionalism.
- Quickly and effectively resolve guest concerns, ensuring total satisfaction.
- Work closely with the Reception Manager and front-of-house teams to refine and enhance operational procedures.
- Maintain a professional, organized, and welcoming reception area.
About you:
- Previous experience as an Assistant Reception Manager, Senior Receptionist, or similar leadership role within a high-end, fast-paced hospitality environment.
- Strong leadership skills with a passion for delivering an exceptional guest experience.
- Excellent organizational, multitasking, and problem-solving abilities.
- Impeccable customer service and communication skills.
- A proactive, solution-driven approach with a keen eye for operational improvements.
- The ability to remain calm and composed under pressure.
- Proficient in utilizing the Seven Rooms booking system.
The benefits:
- Competitive salary.
- Career progression.
- Continuous Learning and Development programme including external opportunities such as WSET and Leadership courses.
- Wellbeing initiatives.
- Reward and recognition schemes.
- Free welcome lunch for you and a guest.
- 50% restaurant discounts across the group.
- 25% Friends and Family discounts.
- 50% discount on company retail.
- Supplier trips, staff parties and team socials.
- Staff meal during your shift.
- Increased holiday entitlement after three years employment.
- Enhanced parental leave (after one years employment).
- Sabbaticals (after three years employment).
- Fowl Mouth: the opportunity for our employees to use Fowl as a venue to organise a professional pop-up night.
At FALLOW, we're passionate about fostering an environment that allows everyone to thrive and prosper, regardless of background. Diversity of perspective and an inclusive approach that promotes the voice of those experiences and viewpoints are well-known to be beneficial for our company and, consequently, career advancement.
Assistant Reception Manager employer: Fallow
Fallow is an exceptional employer that fosters a vibrant work culture where culinary creativity thrives alongside a passion for hospitality. Located in the heart of St James's Market, employees benefit from a dynamic environment that encourages personal and professional growth, with opportunities to learn from industry leaders and contribute to award-winning culinary experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Reception Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Fallow. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show up in style! If you can, visit Fallow and experience the vibe firsthand. This not only gives you insight into their operations but also shows your genuine interest in being part of the team.
✨Tip Number 3
Prepare for the interview by practising common questions related to guest service and team leadership. We want to see how you handle pressure and ensure a world-class experience for guests!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Fallow family.
We think you need these skills to ace Assistant Reception Manager
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. Share experiences that highlight your commitment to exceptional service and how you’ve gone above and beyond for guests in the past.
Tailor Your Application:Make sure to customise your CV and cover letter for the Assistant Reception Manager role at Fallow. Highlight relevant experience, especially in high-end environments, and demonstrate how your skills align with our values and the responsibilities outlined in the job description.
Be Professional Yet Approachable:While it’s important to maintain a professional tone, don’t be afraid to let your personality come through. We’re looking for someone who can connect with guests and team members alike, so a friendly and approachable style can make your application stand out.
Apply Through Our Website:We encourage you to submit your application directly through our website. This not only ensures we receive your details promptly but also gives you a chance to explore more about our culture and what makes Fallow a great place to work!
How to prepare for a job interview at Fallow
✨Know the Company Inside Out
Before your interview, make sure you research Fallow thoroughly. Understand their ethos, values, and what makes them stand out in the hospitality industry. This will not only impress your interviewers but also help you align your answers with their mission.
✨Showcase Your Leadership Skills
As an Assistant Reception Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight how you can support and mentor the reception team to maintain high service standards.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding guest concerns. Think of specific situations where you handled difficult guests or improved operational procedures. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Dress the Part and Be Professional
First impressions matter, especially in hospitality. Dress smartly and maintain a professional demeanor throughout the interview. Show that you understand the importance of a welcoming atmosphere, starting from your own presentation.
