CRM Business Product Owner Senior in London

At Valvoline Global Operations, we’re proud to be The Original Motor Oil, but we’ve never rested on being first. Founded in 1866, we introduced the world’s first branded motor oil, staking our claim as a pioneer in the automotive and industrial solutions industry. Today, as an affiliate of Aramco, one of the world’s largest integrated energy and chemicals companies, we are driven by innovation and committed to creating sustainable solutions for a better future.

With a global presence, we develop future-ready products and provide best‑in‑class services for our partners around the world. Our corporate values—Care, Integrity, Passion, Unity, and Excellence—are at the heart of everything we do. These values define how we operate, how we treat one another, and how we engage with our partners, customers, and the communities we serve.

Job Purpose

The Digital Technical Product Owner Sr works hand in hand with stakeholders, partners, and the Digital IT team to lead the development and delivery of high-quality products that meet both user needs and business objectives in support of the company's strategic digital vision. The ideal candidate combines strong product ownership and Agile delivery experience with a deep understanding of commercial business processes and Salesforce CRM capabilities.

This role manages and executes the enterprise digital roadmap across all regions to bring new experiences and features to market that increase customer satisfaction, user experience, adoption, and revenue growth. The role engages with stakeholders to define user stories, prioritize features, balance business value with technical feasibility, optimize delivery efficiency, and translate business requirements into scalable technical solutions.

How You Make an Impact (Job Accountabilities)

• Product Roadmap & Delivery (30%)
  • As the owner of execution of the enterprise digital products roadmap, serve as the conduit between the business and IT for product development for large projects and/or workstreams through Agile methodologies.
  • Spearhead the development of products from discovery through release, continuously optimizing product performance and value delivery.
  • Provide regular reporting and executive leadership updates including product scope, schedule, roadmap, and planning.
  • Own the prioritized sprint backlog for the Sales and Service product portfolio across the enterprise.
  • Lead business requirements gathering and development of user stories aligned to strategic features and initiatives.
  • Define acceptance criteria, approve completed stories, ensure quality standards are met, and maintain backlog prioritization.
  • Collaborate across project teams, business functions, and management to resolve issues, manage dependencies, and drive execution.
  • Partner with other Digital and IT teams on integrated roadmaps and cross‑functional initiatives.
• Business Process & Change Leadership (10%)
  • Serve as a consultant for defining business processes required to achieve product roadmap objectives.
  • Ensure current‑state and future‑state processes are documented and aligned with delivered capabilities.
  • Advise stakeholders on organizational impacts of new solutions and partner with business teams to support process alignment.
• Market Research & Innovation (10%)
  • Conduct market research and competitive analysis to stay informed of industry trends, Salesforce capabilities, digital customer experience innovations, and Agile best practices.
  • Translate insights into recommendations that improve product strategy and business value.
  • Lead Digital Customer Experience teams and stakeholders in understanding product KPIs that drive revenue growth, customer satisfaction, adoption, and operational effectiveness.
  • Use data‑driven decision making to iterate on product features, optimize business processes, and maximize value realization.
  • Own business outcomes associated with delivered capabilities, including user adoption, process effectiveness, operational efficiency, data quality, and KPI attainment.
  • Partner with business stakeholders and change management resources to drive successful adoption and value realization of digital products and Salesforce capabilities.
• Team Leadership & Coaching (5%)
  • Mentor and coach Product Owners and cross‑functional team members on product management best practices.
  • Foster collaboration, knowledge sharing, and alignment across teams while supporting organizational objectives.

Key Relationships

• Internal: IT, Sales, Marketing, Supply Chain, Customer Service, B2B Portal Support, eCommerce, Training Solutions, Customer Experience resources, and Commercial Leadership.
• External: Third‑party suppliers, implementation partners, consultants, and technology vendors.

What You Bring to the Role

• Education: Bachelor's degree in Business, Computer Science, Information Technology, Engineering, or a related field, or an equivalent combination of education and experience.
• Required Qualifications:
  • Minimum 7+ years of experience in Product Ownership, Salesforce CRM, Sales Operations, Commercial Excellence, Business Analysis, Customer Experience, Digital Transformation, or related disciplines.
  • Experience managing complex product roadmaps and coordinating cross‑functional initiatives.
  • Experience gathering business requirements and translating them into technical solutions and user stories.
  • Strong stakeholder management, communication, and prioritization skills.
  • Experience partnering with business and technical teams to deliver scalable enterprise solutions.
• Preferred Qualifications:
  • 7+ years of Salesforce experience, including experience supporting or optimizing sales, customer service, commercial operations, quote‑to‑cash, lead‑to‑order, or customer engagement processes.
  • Experience leveraging Salesforce reporting, dashboards, KPIs, and analytics to drive business decisions and continuous improvement.
  • Experience translating sales, customer service, or commercial business processes into scalable CRM and digital product solutions.
  • Experience in Sales Operations, Commercial Excellence, CRM Transformation, Customer Experience, Business Process Improvement, or related commercial functions.

Decision Making

• Strong critical thinking and problem‑solving abilities.
• Ability to evaluate competing priorities and make sound decisions in complex environments.
• Expert judgment using business data, customer insights, and stakeholder input.
• Strong analytical mindset with experience measuring product and business performance.

Customer Orientation

• Prioritize customer needs and deliver solutions that improve customer experiences and business outcomes.
• Advanced interpersonal and communication skills.
• Ability to communicate effectively across all levels of the organization, including executive leadership.
• Demonstrated ability to partner with sales, customer service, marketing, and commercial leadership teams to identify business needs and translate them into product capabilities that deliver measurable business value.
• Self‑starter with a strong sense of ownership and accountability.

Managing Work

• Strong organizational skills with the ability to manage multiple priorities and initiatives.
• Highly skilled at product management and communication across large, complex projects with significant interdependencies.
• Advanced experience working within Agile delivery methodologies.
• Strong understanding of commercial processes, including sales pipeline management, opportunity management, forecasting, customer engagement, lead management, and performance measurement.
• Knowledge of change management practices and ability to support organizational adoption.

Work Standards

• Consistently delivers high‑quality results with strong attention to detail.
• Ability to identify opportunities, develop strategic plans, and manage product portfolios across regions and business units.
• Highly skilled at identifying risks, issues, and corrective actions.
• Advanced skills in designing and developing digital customer relationship management tools and experiences.
• Ability to balance technical product delivery with business process improvement, ensuring solutions support both user needs and commercial objectives.
• Advanced experience managing resources and priorities across multiple projects.
• Current knowledge of CRM, web, digital commerce, and customer experience technologies.

Leveraging Feedback

• Uses feedback to continuously improve individual and team performance.
• Creates an environment that encourages learning, collaboration, and continuous improvement.
• Builds positive relationships across teams and functions.
• Effectively communicates ideas, recommendations, and priorities.
• Works successfully with diverse stakeholders across business and technology organizations.
• Shares expertise and leverages team strengths to drive successful outcomes.
• Demonstrates inclusiveness and respect for diverse perspectives.
• Creates an environment where individuals feel valued and empowered.
• Effectively leads through change and organizational complexity.

What Will Set You Apart

• Product management experience leading large Salesforce, web, or eCommerce initiatives.
• Experience in Sales Operations, Commercial Excellence, CRM Transformation, Customer Experience, or similar commercial functions prior to moving into Product Ownership.
• Strong understanding of sales processes and experience partnering directly with commercial teams to improve performance through Salesforce capabilities, analytics, and process optimization.
• Experience defining KPIs, dashboards, and success measures that drive adoption and measurable business outcomes.
• Ability to connect commercial objectives with technical product delivery.

Working Conditions / Travel Requirements

• Working Conditions: General office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
• Travel Requirements: Travel frequency approximately 10%, including occasional overnight travel.

Equal Opportunity Statement

Valvoline Global is an equal opportunity employer. We are dedicated to fostering an environment where every individual feels valued, respected, and empowered to contribute their unique perspectives and skills. We strictly prohibit discrimination and harassment of any kind, regardless of race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other legally protected characteristic.

Accessibility

We are committed to ensuring accessibility throughout our recruitment process. If you require a reasonable accommodation to participate in any stage of the recruitment or selection process, please contact us at:. This contact information is solely for accommodation requests. For inquiries about application status, please use the appropriate channels listed in your application materials.

Are You Ready to Make an Impact?

At Valvoline Global, we’re looking for passionate and talented individuals to join our journey of innovation and excellence. Are you ready to shape the future with us? Apply today.