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- Tasks: Provide outstanding customer service and handle various enquiries in a busy environment.
- Company: Falkirk Council, dedicated to serving the community with a friendly team.
- Benefits: Gain valuable experience, develop communication skills, and work in a supportive team.
- Why this job: Make a real difference by helping people access essential services every day.
- Qualifications: Strong communication skills and ability to thrive under pressure.
- Other info: Opportunity for personal growth and a chance to be part of a dynamic team.
The predicted salary is between 24000 - 36000 £ per year.
Falkirk Council is looking for two dedicated, customer‑focused Receptionists to join our busy front‑line teams. This is an excellent opportunity for someone who enjoys helping people, thrives in a fast‑paced environment, and takes pride in delivering outstanding customer service.
In this role, you will handle a variety of enquiries, offering accurate information and ensuring customers are directed to the most appropriate services. A key part of your role will be supporting customers to access the advice and assistance available to them, while always maintaining a calm and courteous manner.
You will have strong communication skills and the ability to work under pressure while meeting strict deadlines. You should be confident dealing with a busy and varied workload and able to work both independently and as part of a wider team.
If you are the successful candidate, you will be required to gain/maintain PVG scheme membership. The cost of this must be met in full by the preferred candidate.
For an informal discussion, please contact:
- Tracy McCartney – (01324) 504510
- Lori Williams – (01324) 503931
Receptionist - FLK13767 employer: Falkirk Council
Contact Detail:
Falkirk Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - FLK13767
✨Tip Number 1
Make sure you research Falkirk Council and understand their values. When you walk into that interview, we want you to show them that you’re not just another candidate but someone who genuinely cares about delivering outstanding customer service.
✨Tip Number 2
Practice your communication skills! We know you’ve got it in you, but being able to articulate your thoughts clearly under pressure is key. Try role-playing common reception scenarios with a friend to get comfortable.
✨Tip Number 3
Don’t forget to highlight your ability to work both independently and as part of a team. We want to see examples from your past experiences where you’ve thrived in a busy environment, so come prepared with those stories!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Falkirk Council. Let’s get you that job!
We think you need these skills to ace Receptionist - FLK13767
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've helped people in the past and how you can bring that same energy to our team!
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to the role of Receptionist. We love seeing candidates who take the time to connect their skills with what we’re looking for.
Keep It Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, especially since you'll be handling enquiries from customers!
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Falkirk Council
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Think about how you would handle common scenarios, like dealing with a difficult customer or managing multiple enquiries at once. This will show your potential employer that you’re ready to tackle the challenges of the role.
✨Showcase Your Communication Skills
During the interview, make sure to demonstrate your strong communication skills. Practice clear and concise answers, and don’t hesitate to ask for clarification if you don’t understand a question. This will highlight your ability to engage effectively with customers and colleagues alike.
✨Prepare for Pressure Situations
Since the role involves working under pressure, think of examples from your past experiences where you successfully managed stressful situations. Share these stories during the interview to illustrate your ability to stay calm and focused when things get hectic.
✨Research Falkirk Council
Take some time to learn about Falkirk Council and its services. Understanding their mission and values will help you align your answers with what they’re looking for in a candidate. Plus, it shows that you’re genuinely interested in the position and the organisation.
