At a Glance
- Tasks: Deliver high-quality housing management and customer service in your community.
- Company: Join Falkirk Council, a forward-thinking organisation with over 7,000 employees.
- Benefits: Enjoy flexible working, competitive benefits, and the chance to make a real impact.
- Other info: Hybrid working available, with a focus on collaboration and independent work.
- Why this job: Be part of a team that empowers change and improves lives in your community.
- Qualifications: Chartered Institute of Housing Level 4 or equivalent, customer service experience, and teamwork skills.
The predicted salary is between 24227 - 29611 £ per year.
For Falkirk Council employees, this is a secondment opportunity. Prior to application, please obtain confirmation from your current Line Manager that you can be released to take up this secondment opportunity, should you be successful.
Falkirk Council is a council of the future, a community of over 7,000 employees striving to create better lives for all our residents. In this role, you will help to deliver a high-quality housing management and customer service over a geographical area that will ensure the organisational aims, objectives and performance standards are met or exceeded in accordance with all relevant legislation, policies, procedures and best practice guidance, and within available budgetary parameters.
What we are looking for…
- The ideal person for this role should have the Chartered Institute of Housing Level 4 or equivalent.
- Excellent numeracy and literacy.
- Experience working as part of a team in a front-line customer service environment.
- The ability to organise competing demands.
- Experience using MS Office packages.
This post is subject to a criminal convictions check through Disclosure Scotland for PVG Scheme Children and Protected Adult.
Why work with us?
At Falkirk Council, we strive to create positive change in our community by empowering our people to make a difference. We are a team-oriented, purpose-driven organisation focused on creating positive change. Our values: Responsive, Innovative, Trusted, and Ambitious (RITA) shape everything we do.
- Responsive: We embrace technology and modern ways of working to deliver services that meet customer needs every day.
- Innovative: We celebrate creativity and learning to inspire new solutions that make Falkirk a great place to live, learn, work, and visit.
- Trusted: We remove barriers and empower people with the skills to lead independent, fulfilling lives.
- Ambitious: We work together to create sustainable services that make a lasting difference.
This role offers hybrid working, allowing employees to work both from home and in Council locations, to support business needs; however, most of the time will be spent out in the community. We promote a balanced approach, ensuring staff have the right environment to collaborate with colleagues while also having the option to work independently when appropriate.
If you are the successful candidate, you will be required to gain/maintain PVG scheme membership, the cost of which will be met by the preferred candidate. This post is temporary until April 2027 to cover maternity leave. Falkirk Council values diversity and welcomes applications from all backgrounds. If you are ready to make a real difference to the lives of real people, apply today.
What we can offer you:
As a Falkirk Council employee, you’ll enjoy a range of flexible benefits.
Contact Us: For more information regarding this role, contact Pamela McMillan, Housing Operations Co-ordinator on 01324 506070.
Area Housing Officer - FLK14592 in Middlefield employer: Falkirk Council
Falkirk Council is an exceptional employer dedicated to creating positive change in the community, offering a supportive and team-oriented work culture. Employees benefit from a comprehensive local authority pension scheme, generous annual leave that increases with service, and a range of flexible benefits designed to enhance work-life balance. Join us to make a meaningful impact while enjoying opportunities for personal and professional growth in a diverse and inclusive environment.
