Job Advert
This post provides essential front‐line support to the Scottish Welfare Fund and the Advice & Support Hub. You will be the first point of contact for callers applying for Crisis or Community Care Grants, offering guidance, updates, and reassurance, while also managing enquiries and the service mailbox.
You will welcome customers on arrival, establish the purpose of their visit, and identify who can self‐serve and who may require face‐to‐face assistance. You will promote and demonstrate digital self‐service options, assign customers to the appropriate queue for a Multi‐Skilled Adviser or specialist appointment, and signpost to other services or agencies where appropriate.
The role also includes telephone call handling, mailbox support, and general administrative duties.
If you are the successful candidate, you will be required to undertake a Disclosure Scotland check.
For an informal discussion, please contact: Lori Williams – (01324) 503931
Receptionist - FLK14741 in Larbert employer: Falkirk Council
Falkirk Council is an exceptional employer dedicated to creating positive change in the community, offering a supportive and team-oriented work culture. Employees benefit from a comprehensive local authority pension scheme, generous annual leave that increases with service, and a range of flexible benefits designed to enhance work-life balance. Join us to make a meaningful impact while enjoying opportunities for personal and professional growth in a diverse and inclusive environment.
