At a Glance
- Tasks: Support corporate customers and supervise small teams in a dynamic environment.
- Company: Falkirk Council, committed to community service and support.
- Benefits: Hybrid working, flexible hours, and valuable experience in public service.
- Other info: Part-time role with a fixed schedule, perfect for students.
- Why this job: Make a difference in your community while developing essential skills.
- Qualifications: SVQ level 3 or equivalent with strong communication and IT skills.
The predicted salary is between 11.7 - 14.3 £ per hour.
Falkirk Council in Scotland invites applications from motivated individuals for the post of Customer & Business Support Officer. The role is part-time (18.5 hours per week) with a fixed pattern: Wednesday 13:18-17:00, Thursday 09:00-17:00 and Friday 09:00-17:00, with a hybrid working arrangement.
You will support corporate customers, supervise small sub-teams, and must have SVQ level 3 or equivalent with strong communication and IT skills, ideally with intermediate/advanced Microsoft Office.
Customer & Business Support Officer (Hybrid, Part-Time) in Larbert employer: Falkirk Council
Falkirk Council is an exceptional employer dedicated to creating positive change in the community, offering a supportive and team-oriented work culture. Employees benefit from a comprehensive local authority pension scheme, generous annual leave that increases with service, and a range of flexible benefits designed to enhance work-life balance. Join us to make a meaningful impact while enjoying opportunities for personal and professional growth in a diverse and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer & Business Support Officer (Hybrid, Part-Time) in Larbert
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Falkirk Council and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Falkirk Council and let us see your personality shine through!
We think you need these skills to ace Customer & Business Support Officer (Hybrid, Part-Time) in Larbert
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Falkirk Council.
Get Familiar with Our Brand:Before applying, take some time to learn about Falkirk Council and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Falkirk Council
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Falkirk Council.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Falkirk Council will surely appreciate.
