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- Tasks: Help resolve neighbour disputes and antisocial behaviour through mediation and support services.
- Company: Falkirk Council's Conflict Resolution Service, dedicated to community harmony.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional development.
- Why this job: Make a real difference in people's lives by resolving conflicts and supporting families.
- Qualifications: HND education and experience in dealing with antisocial behaviour and mediation.
- Other info: Join a passionate team focused on creating positive community outcomes.
The predicted salary is between 30000 - 42000 £ per year.
Falkirk Council’s Conflict Resolution Service has an exciting opportunity to join our team as a Mediation & Intervention Officer. The officer will respond to neighbour complaints and antisocial behaviour in an effective and person-centred way. They will assess and identify the most appropriate method of resolving conflict, this will include encouraging the use of Mediation, enforcing the conditions of the tenancy agreement, signposting to support services to address the cause of the behaviour.
In addition, we offer a family mediation service to help young people who may be thinking of leaving home. We are looking for an individual educated to HND standard with experience of dealing with ASB and neighbour nuisance, and ideally with relevant mediation experience and/or training, preferably within a housing context.
If you would like to discuss this role further, please contact Neil Wilson, Senior Private Sector & Intervention Officer, on 07860 778 632.
Intervention & Mediation Officer - FLK13732 employer: Falkirk Council
Contact Detail:
Falkirk Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Intervention & Mediation Officer - FLK13732
✨Tip Number 1
Network like a pro! Reach out to people in the field of conflict resolution and mediation. Attend local events or workshops where you can meet professionals and learn more about the industry. You never know who might have a lead on a job opportunity!
✨Tip Number 2
Prepare for interviews by practising common questions related to mediation and conflict resolution. Think about your past experiences dealing with antisocial behaviour and how you resolved those situations. We want you to shine when it comes to showcasing your skills!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles like the Mediation & Intervention Officer. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Intervention & Mediation Officer - FLK13732
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience with neighbour complaints and antisocial behaviour. We want to see how your background aligns with the role, so don’t hold back on showcasing relevant skills!
Showcase Mediation Skills: If you have any mediation experience or training, be sure to emphasise it! We’re looking for someone who can effectively resolve conflicts, so let us know how you’ve done this in the past.
Be Person-Centred: Remember, this role is all about people! Use your application to demonstrate your ability to approach situations with empathy and understanding. Share examples of how you've successfully supported individuals in conflict.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding the process!
How to prepare for a job interview at Falkirk Council
✨Know Your Conflict Resolution Techniques
Make sure you brush up on various conflict resolution strategies, especially mediation techniques. Be ready to discuss specific examples from your past experiences where you've successfully resolved disputes or handled antisocial behaviour.
✨Understand the Role and Responsibilities
Familiarise yourself with the job description and the key responsibilities of the Mediation & Intervention Officer. Think about how your skills and experiences align with these duties, and be prepared to articulate this during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that put you in hypothetical situations related to neighbour complaints or antisocial behaviour. Practise your responses to these scenarios, focusing on your thought process and the steps you would take to resolve the issues effectively.
✨Showcase Your Empathy and Communication Skills
As a Mediation & Intervention Officer, you'll need to demonstrate strong interpersonal skills. Be ready to share examples of how you've effectively communicated with individuals in distress or conflict, highlighting your ability to listen and empathise.
