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- Tasks: Join our HR Helpdesk team to support daily HR activities and assist with employee queries.
- Company: Falkirk Council is a forward-thinking community focused on improving lives for over 7,000 residents.
- Benefits: Enjoy hybrid working options and a range of flexible benefits tailored for you.
- Why this job: Be part of a purpose-driven team making a real impact in the community.
- Qualifications: A Certificate in Personnel/Human Resource Practice or equivalent is required, along with strong communication skills.
- Other info: This temporary role lasts until August 2026, covering a secondment.
The predicted salary is between 24000 - 36000 £ per year.
Job Advert
We want your future to become part of ours.
Falkirk Council is a council of the future. A community of over 7,000 employees striving to create better lives for all of our residents.
Come join us.
Could you be our next Human Resources Assistant within our HR Helpdesk team?
You will be responsible for daily HR activities including administering our employee benefits schemes, processing family leave applications and assisting with absence issues. You’ll also carry out research and project work and support the HR Reward and HR Operations teams.
The ideal person for this role will have excellent communication and customer care skills, provide high quality frontline HR support by providing advice and guidance to managers and employees on a wide range of HR queries by telephone/email. You will also be able to demonstrate organisational skills and an analytical and clear approach to problem solving.
With a Certificate in Personnel/Human Resource Practice or equivalent and CIPD membership, you’ll have experience of dealing with competing demands in a busy HR environment, knowledge of current HR issues and HR admin procedures and experience in MS Office packages.
Ideally you will have experience working with trade unions and experience working in a public sector or political environment.
Sounds like you? Great.
View our job profile below for more information on what could be your next job.
Why work with us?
We strive to create positive change in our community by empowering our people to make a difference. We are a team-oriented, purpose-driven organisation focused on creating positive change. Be a part of something bigger, be part of our future, and come work with us.
We are looking for people who share our values and want to make a real impact in our communities. Our values: Responsive, Innovative, Trusted, and Ambitious (RITA) shape everything we do.
- Responsive: We embrace technology and modern ways of working to deliver services that meet customer needs every day.
- Innovative: We celebrate creativity and learning to inspire new solutions that make Falkirk a great place to live, learn, work, and visit.
- Trusted: We remove barriers and empower people with the skills to lead independent, fulfilling lives.
- Ambitious: We work together to create sustainable services that make a lasting difference.
This role offers hybrid working, allowing employees to work both from home and in Council locations, to support business needs. We promote a balanced approach, ensuring staff have the right environment to collaborate with colleagues while also having the option to work independently when appropriate.
This post is temporary until August 2026 to cover a secondment.
Falkirk Council values diversity and welcomes applications from all backgrounds.
If you are ready to make a real difference to the lives of real people, apply today.
What we can offer you.
As a Falkirk Council employee, you’ll enjoy a range of flexible benefits.
Contact Us
For more information regarding this role, contact lynne.grieve@falkirk.gov.uk / Jackie.mcauley@falkirk.gov.uk
Find out what else Falkirk has to offer:
Visit Falkirk: https://www.visitfalkirk.com/
Falkirk Leisure & Culture Website: Falkirk Leisure & Culture Home Page
Helix Park & the Kelpies: Helix Park Falkirk | The Helix
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HR Assistant (Helpdesk) - FLK13211 employer: Falkirk Council
Contact Detail:
Falkirk Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Assistant (Helpdesk) - FLK13211
✨Tip Number 1
Familiarise yourself with Falkirk Council's values and mission. During your interactions, whether in interviews or networking, demonstrate how your personal values align with their focus on being responsive, innovative, trusted, and ambitious.
✨Tip Number 2
Highlight your experience in HR environments, especially any roles where you dealt with trade unions or public sector issues. This will show that you understand the unique challenges and dynamics of the HR landscape within a council setting.
✨Tip Number 3
Prepare to discuss specific examples of how you've provided high-quality customer care in previous roles. Being able to articulate your problem-solving skills and how you've handled competing demands will set you apart from other candidates.
✨Tip Number 4
Utilise your network to connect with current or former employees of Falkirk Council. They can provide valuable insights into the organisational culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace HR Assistant (Helpdesk) - FLK13211
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the HR Assistant position. Tailor your application to highlight relevant experiences and skills that align with the role.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous HR experience, particularly in customer service or administrative roles. Mention specific examples where you provided support or resolved HR queries.
Showcase Your Skills: Demonstrate your communication and organisational skills in your application. Provide examples of how you've successfully managed competing demands or solved problems in a busy environment.
Align with Company Values: Falkirk Council values responsiveness, innovation, trust, and ambition. Make sure to reflect these values in your application by providing examples of how you embody these traits in your work.
How to prepare for a job interview at Falkirk Council
✨Showcase Your Communication Skills
As an HR Assistant, excellent communication is key. Be prepared to demonstrate your ability to convey information clearly and effectively, whether through examples of past experiences or by engaging in a mock conversation during the interview.
✨Familiarise Yourself with HR Policies
Make sure you have a good understanding of current HR issues and administrative procedures. Research Falkirk Council's specific policies and be ready to discuss how you would handle various HR scenarios that may arise in the role.
✨Highlight Your Organisational Skills
The role requires managing competing demands, so be ready to share examples of how you've successfully organised tasks in a busy environment. Discuss any tools or methods you use to stay organised and prioritise effectively.
✨Emphasise Your Team Spirit
Falkirk Council values teamwork and collaboration. Be prepared to talk about your experiences working in teams, how you contribute to group dynamics, and how you align with their values of being responsive, innovative, trusted, and ambitious.
