Housing Officer - FLK14590 in Grangemouth

We want your future to become part of ours. Falkirk Council is a council of the future. A community of over 7,000 employees striving to create better lives for all our residents. Come join us.

In this role you will help to deliver high quality customer service over a geographical area that will ensure the organisational aims, objectives and performance standards are met and enforced or exceeded in accordance with all relevant legislation, policies, procedures and best practice guidance, and within available budget parameters.

What we are looking for:

• The ideal person for this role should have the Chartered Institute of Housing Level 2 or equivalent.
• Excellent numeracy and literacy.
• Experience working as part of a team, in a front-line customer service environment.
• The ability to organise competing demands.
• Experience using MS office packages.

Sounds like you? Great.

At Falkirk Council, we strive to create positive change in our community by empowering our people to make a difference. We are a team-oriented, purpose-driven organisation focused on creating positive change. Be a part of something bigger, be part of our future, and come work with us.

We are looking for people who share our values and want to make a real impact in our communities. Our values: Responsive, Innovative, Trusted, and Ambitious (RITA) shape everything we do.

• Responsive: We embrace technology and modern ways of working to deliver services that meet customer needs every day.
• Innovative: We celebrate creativity and learning to inspire new solutions that make Falkirk a great place to live, learn, work, and visit.
• Trusted: We remove barriers and empower people with the skills to lead independent, fulfilling lives.
• Ambitious: We work together to create sustainable services that make a lasting difference.

You will work 18.5 hours per week. If you are the successful candidate, you will be required to gain/maintain PVG scheme membership, the cost of which will be met by the preferred candidate.

This role offers hybrid working, allowing employees to work both from home and in Council locations, to support business needs however most of the time will be spent out in the community. We promote a balanced approach, ensuring staff have the right environment to collaborate with colleagues while also having the option to work independently when appropriate.

Falkirk Council values diversity and welcomes applications from all backgrounds. If you are ready to make a real difference to the lives of real people, apply today.

What we can offer you: As a Falkirk Council employee, you’ll enjoy a range of flexible benefits.

For more information regarding this role, contact Lorraine Munn, Housing Operations Co-ordinator on 01324 506070.

Housing Services is currently under review and, as a result, the job title and associated job profile for this post may change during the period of employment to reflect the future structure and operational needs of the service.