At a Glance
- Tasks: Assist in providing library services and support the community with digital skills.
- Company: Join Falkirk Council, a forward-thinking organisation dedicated to positive community change.
- Benefits: Flexible working hours, diverse environment, and opportunities for personal growth.
- Other info: Be part of a team that values innovation, trust, and ambition.
- Why this job: Make a real impact while promoting reading and supporting people of all ages.
- Qualifications: Customer service experience and proficiency in MS Office required.
The predicted salary is between 25196 - 30796 £ per year.
There are 4 posts:
- CH1302: Hours: 10: Monday 2.30-8; Saturdays 9.30-3
- CH1318: Hours: 18: Monday 4-8; Thursday 9.30-5; Friday 9.30-5.
- CH1320: Hours: 16.5: Monday 9.30-5; Tuesday 9.30-5; Alternate Saturday 9.30-3
- CH1720: Hours: 14: Monday 12.30-8; Tuesday 9.30-5
In this role you will assist in the provision of library services to the community.
The ideal person for this role will be an organised individual, with good customer care skills, attention to detail and be able to work as part of a team. They will have experience using MS office packages and working in a front-line customer service environment. The successful candidate will enjoy supporting people of all ages and backgrounds with digital skills and inclusion, promoting reading for pleasure, and responding to requests for information.
Key skills and attributes will include:
- Ability to deal with conflicting priorities and deadlines
- Cash handling skills and ability to process financial transactions
- Excellent written and verbal communication skills
- Excellent customer care skills
- Confidence in delivering core library activities and events
- Ability to interact with demanding/angry individuals and individuals who do not agree with decisions made by the Council
- Ability to handle and process information safely and in confidence
- An innovative approach
- Ability to be mobile across the Council area
- A commitment to supporting equity, diversity and inclusion
If you are the successful candidate, you will be required to gain/maintain PVG scheme membership, the cost of which will be met by the preferred candidate.
Falkirk Council values diversity and welcomes applications from all backgrounds.
If you are ready to make a real difference to the lives of real people, apply today.
As a Falkirk Council employee, you’ll enjoy a range of flexible benefits.
For more information regarding this role, contact Lynne James at Lynne.James@Falkirk.gov.uk or 01324 503605.
Library Assistants - FLK14620 in Falkirk employer: Falkirk Council
Falkirk Council is an exceptional employer dedicated to creating positive change in the community, offering a supportive and team-oriented work culture. Employees benefit from a comprehensive local authority pension scheme, generous annual leave that increases with service, and a range of flexible benefits designed to enhance work-life balance. Join us to make a meaningful impact while enjoying opportunities for personal and professional growth in a diverse and inclusive environment.
