At a Glance
- Tasks: Provide technical support and assistance to the community and ensure quality service delivery.
- Company: Join Falkirk Council, a forward-thinking organisation dedicated to community improvement.
- Benefits: Enjoy 27 days annual leave, flexible benefits, and a local authority pension scheme.
- Other info: Be part of a diverse team that values innovation and responsiveness.
- Why this job: Make a real impact in your community while developing valuable skills.
- Qualifications: Strong communication skills, customer service experience, and proficiency in Microsoft Office.
The predicted salary is between 28350 - 34650 £ per year.
We want your future to become part of ours. Falkirk Council is a council of the future. A community of over 7,000 employees striving to create better lives for all of our residents. Come join us.
In this role you will:
- Respond to requests for technical assistance from members of the public, council staff, councillors and emergency services.
- Use working knowledge of Council Services to ascertain the exact requirements of the customer to ensure delivery of appropriate services, processing service requests through to work instruction.
- Make decisions on all aspects of housing repair and contract related work based on observations made onsite and from information received.
- Liaise with and inspect work carried out by external service providers, managed by our Building Maintenance Division, taking appropriate action to ensure all works are completed on target and within specification. Also, liaise with outside agencies i.e. Scottish Gas, Scottish Power, Fire and Rescue Service etc.
- Check and authorise payments, undertaking spot checks to determine progress and ensure work quality is acceptable.
- Carry out customer satisfaction surveys to assess the level of customer satisfaction with service provision.
- Investigate and report on complaints and enquiries from, for example, Elected Members or Members of the public to enable relevant Building Operations Sectional Officer to investigate appropriate action as necessary.
- Request Technical Appraisals of complex maintenance problems and to liaise, as required, with appropriate staff from other Services to ensure that comprehensive assessments and recommendations are received and actioned.
What we are looking for:
- The ideal person for this role will be organised, customer-focused and able to manage a varied workload in a fast-paced environment. You will be confident communicating with tenants, contractors, colleagues and external agencies, and capable of using your initiative to resolve issues and deliver excellent customer service.
- Strong organisational and prioritisation skills, with the ability to manage competing demands and deadlines.
- Excellent communication and customer service skills, with a professional and approachable manner.
- The ability to analyse information, solve problems and make sound decisions.
- Strong attention to detail and a commitment to maintaining accurate records and reports.
- Experience using Microsoft Office applications and other digital systems.
- Experience working in a customer-facing or service delivery environment.
- The ability to work independently and as part of a team.
- A proactive approach to building positive working relationships with colleagues, contractors and partner organisations.
- A commitment to delivering high quality services and achieving positive outcomes for customers.
- A full driving licence and the ability to travel throughout the Falkirk area.
At Falkirk Council, we strive to create positive change in our community by empowering our people to make a difference. We are a team-oriented, purpose-driven organisation focused on creating positive change. Be a part of something bigger, be part of our future, and come work with us.
We are looking for people who share our values and want to make a real impact in our communities. Our values: Responsive, Innovative, Trusted, and Ambitious (RITA) shape everything we do.
- Responsive: We embrace technology and modern ways of working to deliver services that meet customer needs every day.
- Innovative: We celebrate creativity and learning to inspire new solutions that make Falkirk a great place to live, learn, work, and visit.
- Trusted: We remove barriers and empower people with the skills to lead independent, fulfilling lives.
- Ambitious: We work together to create sustainable services that make a lasting difference.
Falkirk Council values diversity and welcomes applications from all backgrounds. If you are ready to make a real difference to the lives of real people, apply today.
As a Falkirk Council employee, you’ll enjoy a range of flexible benefits:
- Local Authority pension scheme.
- 27 days annual leave (increasing up to 34 with time) plus 8 public holidays.
- Benefits portal with a range from local to national businesses.
For more information regarding this role, contact James Macdonald at james.macdonald@falkirk.gov.uk
Find out what else Falkirk has to offer:
- Visit Falkirk: https://www.visitfalkirk.com/
- Falkirk Leisure & Culture Website: Falkirk Leisure & Culture Home Page
- Helix Park & the Kelpies: Helix Park Falkirk | The Helix
Divisional Technical Support Officer - FLK14627 employer: Falkirk Council
Falkirk Council is an exceptional employer dedicated to creating positive change in the community, offering a supportive and team-oriented work culture. Employees benefit from a comprehensive local authority pension scheme, generous annual leave that increases with service, and a range of flexible benefits designed to enhance work-life balance. Join us to make a meaningful impact while enjoying opportunities for personal and professional growth in a diverse and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Divisional Technical Support Officer - FLK14627
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Falkirk Council, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Falkirk Council and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Divisional Technical Support Officer - FLK14627
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Falkirk Council and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Falkirk Council
✨Get to Know Public Sector Values
Before your interview with Falkirk Council, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Falkirk Council.
