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- Tasks: Welcome and serve customers while ensuring a delightful experience at our Tearoom.
- Company: Join the friendly team at Callendar House Tearoom, a historic venue.
- Benefits: Flexible hours, training provided, and opportunities for overtime.
- Why this job: Be part of a welcoming team and enhance your customer service skills.
- Qualifications: Friendly, organised, and reliable individuals with a passion for great service.
- Other info: Diversity is celebrated; applications from all backgrounds are encouraged.
The predicted salary is between 1200 - 1600 £ per month.
We are looking for friendly, organised, and customer-focused individuals to join our team at Callendar House Tearoom. This is an exciting opportunity to be part of a welcoming team, serving our customers and supporting the catering operation within our historic venue.
Contract dates: 1 February – 1 August 2026
Key responsibilities include:
- Welcoming and seating customers in the Tearoom.
- Preparing and serving food and beverages.
- Delivering excellent customer service and ensuring every guest has an enjoyable experience.
- Assisting the catering team with a variety of tasks to ensure smooth day-to-day service.
What we are looking for:
- Friendly, approachable, and reliable individuals.
- Strong organisational and communication skills.
- A genuine enthusiasm for delivering great customer service.
- Catering experience and basic food preparation skills preferred, although training will be provided.
Role details:
- Based in Callendar House Tearoom
- Tearoom opening hours: 10am – 4pm, Wednesday to Monday (closed Tuesdays)
- Average 24 hours per week (approximately 4 shifts)
- Overtime opportunities available
We are proud to celebrate diversity and promote equality of opportunity – applications are welcome from all. If you are the successful candidate, you will be required to carry out a Disclosure Scotland check.
Customer Service Assistant - FLK13706 employer: Falkirk Council
Contact Detail:
Falkirk Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - FLK13706
✨Tip Number 1
Get to know the venue! Before your interview, pop by Callendar House Tearoom and soak in the atmosphere. Familiarising yourself with the place will not only help you feel more confident but also give you some great talking points during your chat with the hiring team.
✨Tip Number 2
Show off your personality! When you’re chatting with potential employers, let your friendly and approachable nature shine through. They’re looking for someone who can connect with customers, so don’t be shy about sharing your enthusiasm for delivering great service.
✨Tip Number 3
Prepare for common questions! Think about how you would handle different customer scenarios or what makes a great customer experience. Practising your responses will help you feel more at ease and ready to impress when it’s time for the interview.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. By applying directly on our site, you’ll be one step closer to joining our welcoming team at Callendar House Tearoom. Don’t miss out on this exciting opportunity!
We think you need these skills to ace Customer Service Assistant - FLK13706
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and working in a team.
Tailor Your Application: Make sure to read the job description carefully and highlight your relevant skills and experiences. If you've got catering experience or strong communication skills, shout about them! We love seeing how you fit into our team.
Keep It Clear and Concise: We appreciate a well-structured application. Keep your sentences clear and to the point, and make sure to proofread for any typos. A tidy application shows us that you’re organised and detail-oriented!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Falkirk Council
✨Know the Venue
Before your interview, take some time to research Callendar House Tearoom. Familiarise yourself with its history, menu, and customer service ethos. This will not only show your genuine interest but also help you answer questions more confidently.
✨Show Your Personality
As a Customer Service Assistant, being friendly and approachable is key. During the interview, let your personality shine through. Smile, maintain eye contact, and engage with the interviewer to demonstrate your enthusiasm for providing excellent customer service.
✨Prepare for Common Questions
Think about common interview questions related to customer service, such as how you would handle a difficult customer or what makes great service. Prepare specific examples from your past experiences that highlight your organisational skills and ability to work in a team.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like at the Tearoom. This shows your interest in the role and helps you gauge if it’s the right fit for you.
