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- Tasks: Assist customers with insurance claims via phone, email, and in person.
- Company: Join a dynamic team within the Insurance Department of a reputable council.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Perfect for those who thrive in fast-paced settings and love helping others.
- Qualifications: Strong communication skills and proficiency in PC use are essential; insurance experience is a plus.
- Other info: Work 37 hours a week, starting on 22 September 2025.
The predicted salary is between 28800 - 43200 £ per year.
Job Advert
Working within the Insurance Department, you will administer advice on insurance claims to customers in person, by telephone and in writing. You will have excellent communication skills in writing, on telephone and face-to-face and superior customer service skills. You must be proficient in the use of a PC and be able to work under pressure and to strict deadlines.
You will be responsible for the input of Council insurance claims and invoices, answering telephone queries, checking cover and the like.
You should have a positive attitude, great organisational skills, and the ability to work in a busy working environment delivering a responsive service across a range of insurance covers and claims.
You will possess good numeracy skills, work accurately and with utmost confidentiality. An insurance or financial background would be advantageous but not essential.
You must be able to work to deadlines within a busy team ensuring excellent customer service to both internal and external customers whilst embracing change in the working environment.
You will work 37 hours per week.
The start date is 22 September 2025.
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Clerical Assistant - FLK12970 employer: Falkirk Council
Contact Detail:
Falkirk Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clerical Assistant - FLK12970
✨Tip Number 1
Familiarise yourself with common insurance terms and processes. This will not only help you understand the role better but also enable you to engage confidently with customers and colleagues during interviews.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions. This can help you articulate your thoughts clearly and demonstrate your customer service abilities, which are crucial for this position.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed multiple tasks or deadlines in previous roles. Being able to discuss these experiences will highlight your ability to thrive in a busy environment.
✨Tip Number 4
Research StudySmarter and our values. Understanding our mission and how we operate will allow you to tailor your responses in interviews, showing that you're not just a fit for the role, but also for our company culture.
We think you need these skills to ace Clerical Assistant - FLK12970
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the job description. Emphasise your communication skills, customer service experience, and proficiency in using a PC.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention specific examples of how you've successfully handled customer queries or worked under pressure in previous positions.
Highlight Relevant Skills: In your application, clearly outline your organisational skills, numeracy skills, and ability to maintain confidentiality. These are crucial for the Clerical Assistant role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Falkirk Council
✨Showcase Your Communication Skills
Since the role requires excellent communication skills, be prepared to demonstrate your ability to convey information clearly. Practice answering common interview questions out loud, focusing on clarity and conciseness.
✨Highlight Your Customer Service Experience
Prepare examples from your past experiences where you provided exceptional customer service. This could include resolving complaints or assisting customers effectively, as this will resonate well with the interviewers.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your time and tasks, especially under pressure. You might want to share specific strategies or tools you use to stay organised and meet deadlines.
✨Familiarise Yourself with Insurance Basics
Even if you don't have a background in insurance, it’s beneficial to understand basic concepts related to insurance claims. This knowledge can help you answer questions more confidently and show your interest in the field.
