Falkirk Council is a council of the future. A community of over 7,000 employees striving to create better lives for all of our residents. Could you be our next Divisional Technical Support Officer within our Building Maintenance Division? Respond to requests for technical assistance from members of the public, council staff, councillors and emergency services. Use working knowledge of Council Services to ascertain the exact requirements of the customer to ensure delivery of appropriate services, processing service requests through to work instruction. Make decisions on all aspects of housing repair and contract related work based on observations made onsite and from information received. Liaise with and inspect work carried out by external service providers, managed by our Building Maintenance Division, taking appropriate action to ensure all works are completed on target and within specification. Scottish Gas, Scottish Power, Fire and Rescue Service etc. Check and authorise payments, undertaking spot checks to determine progress and ensure work quality is acceptable. Carry out customer satisfaction surveys to assess the level of customer satisfaction with service provision. Investigate and report on complaints and enquiries from, for example, Elected Members or Members of the public to enable relevant Building Operations Sectional Officer to investigate appropriate action as necessary. Request Technical Appraisals of complex maintenance problems and to liaise, as required, with appropriate staff from other Services to ensure that comprehensive assessments and recommendations are received and actioned. You will be confident communicating with tenants, contractors, colleagues and external agencies, and capable of using your initiative to resolve issues and deliver excellent customer service. Excellent communication and customer service skills, with a professional and approachable manner. Experience using Microsoft Office applications and other digital systems. Experience working in a customer-facing or service delivery environment. A proactive approach to building positive working relationships with colleagues, contractors and partner organisations. A commitment to delivering high quality services and achieving positive outcomes for customers. A full driving licence and the ability to travel throughout the Falkirk area. At Falkirk Council, we strive to create positive change in our community by empowering our people to make a difference. We are looking for people who share our values and want to make a real impact in our communities. Responsive: We embrace technology and modern ways of working to deliver services that meet customer needs every day. Ambitious: We work together to create sustainable services that make a lasting difference. Falkirk Council values diversity and welcomes applications from all backgrounds. As a Falkirk Council employee, you’ll enjoy a range of flexible benefits ~ Local Authority pension scheme. ~27 days annual leave (increasing up to 34 with time) plus 8 public holidays ~ Benefits portal with a range from local to national businesses Falkirk Leisure & Culture Website:
Locations
Technical Support Officer - Customer Services in Anstruther, Fife employer: Falkirk Council
Falkirk Council is an exceptional employer dedicated to creating positive change in the community, offering a supportive and team-oriented work culture. Employees benefit from a comprehensive local authority pension scheme, generous annual leave that increases with service, and a range of flexible benefits designed to enhance work-life balance. Join us to make a meaningful impact while enjoying opportunities for personal and professional growth in a diverse and inclusive environment.
