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- Tasks: Manage emergency calls and coordinate lifesaving operations in a fast-paced environment.
- Company: Join a dynamic team in cutting-edge offices in Larbert.
- Benefits: Competitive salary, flexible shifts, and potential for overtime.
- Why this job: Make a real impact on the community while developing your skills.
- Qualifications: SVQ Level 3 or equivalent experience in a frontline role.
- Other info: Supportive team environment that values excellence and adaptability.
The predicted salary is between 28610 - 30732 £ per year.
Are you ready to take on a pivotal role in a fast-paced, high-pressure environment? We’re looking for a 24/7 Digital Alarms Hub Controller to join our team on a permanent basis. Based in our cutting-edge offices in Larbert, this role offers flexibility and a dynamic work setting.
What We Offer:
- Hours: 35.0 hours per week
- Compensation: £28,610 to £30,732 (pro rata), plus night shift and out-of-hours allowances
- Shifts: A mix of day, evening, and night shifts, including weekends and public holidays
- Opportunities: Potential for overtime
Your Role:
As a 24/7 Digital Alarms Hub Controller, you’ll be an emergency call handler, managing critical, lifesaving calls for the Mobile Emergency Care Service and coordinating out-of-hours operations. You’ll handle emergency and routine enquiries with professionalism, ensuring swift and effective resolutions that support the Council and its partner organisations.
About You:
We’re looking for someone who thrives in a team environment and is committed to delivering exceptional service. You’ll be the first point of contact for the public and internal stakeholders, managing a wide range of queries and emergencies.
Essential Qualifications & Skills:
- Education: SVQ Level 3 or equivalent experience in a similar frontline role
- Skills: Strong communication, customer care, numeracy, and computer literacy
- Experience: Proficient in handling diverse enquiries with accuracy and confidentiality
Desirable Skills:
- Knowledge of Council statutory functions and procedures
- Familiarity with ICT databases and service-specific software
Why Join Us?
Be part of a team that values excellence and adaptability in providing critical services. You’ll work in a supportive environment where your contributions make a real impact on the community. Ready to take the next step? Apply now and be at the heart of our 24/7 digital operations!
24/7 Digital Alarms Hub Controller - FLK13790 employer: Falkirk Council
Contact Detail:
Falkirk Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 24/7 Digital Alarms Hub Controller - FLK13790
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to emergency call handling. We recommend role-playing with a friend to build your confidence and refine your responses.
✨Tip Number 3
Showcase your skills! Create a portfolio or a personal website that highlights your experience in customer care and emergency response. This can set you apart from other candidates and give employers a glimpse of what you bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and being part of our mission.
We think you need these skills to ace 24/7 Digital Alarms Hub Controller - FLK13790
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the 24/7 Digital Alarms Hub Controller role. Highlight your relevant experience and skills that match the job description, especially your communication and customer care abilities.
Showcase Your Experience: When detailing your previous roles, focus on any frontline experience you have. Mention specific situations where you handled emergencies or critical calls, as this will demonstrate your capability to thrive in a high-pressure environment.
Be Professional and Concise: Keep your application clear and to the point. Use professional language but let your personality shine through. We want to see who you are, so don’t be afraid to show your enthusiasm for the role!
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. This ensures it gets to the right people quickly and allows us to review your application efficiently.
How to prepare for a job interview at Falkirk Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a 24/7 Digital Alarms Hub Controller. Familiarise yourself with emergency call handling and the types of queries you might encounter. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this role requires strong communication abilities, prepare examples from your past experiences where you've effectively handled diverse enquiries. Practice articulating your thoughts clearly and confidently, as this will be crucial when managing critical calls during the interview.
✨Demonstrate Team Spirit
Since the job involves working in a team environment, think of instances where you've collaborated successfully with others. Be ready to discuss how you contribute to a positive team dynamic and how you handle high-pressure situations together with your colleagues.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to remain calm under pressure. Think through potential emergencies you might face in the role and how you would respond. This preparation will help you convey your readiness for the fast-paced nature of the job.
