Account Management Analyst in City of London

Who We Are

FalconX is a pioneering team of operators, investors, and builders committed to revolutionizing institutional access to the crypto markets. Operating at the intersection of traditional finance and cutting‑edge technology, FalconX addresses the industry’s foremost challenges by providing a comprehensive solution for all digital asset strategies from start to scale.

Role Overview

Operations Manager, Account Management – You will play a key role in supporting the operations of our Global Account Management team. Reporting directly to the Global Head of Account Management, you will support a range of operations that enhance and grow our Account Management function. While not client‑facing initially, you will support global initiatives, projects, and builds designed to enhance the customer experience during onboarding.

Key Responsibilities

• Support the Global Head of Account Management across all internal projects that enhance FalconX’s Counterparty Onboarding Process globally.
• Operationalize workflows to improve the client experience.
• Document internal processes – create guides, document repositories, and knowledge sharing tools that serve as the source of truth.
• Define and refine processes related to legal, compliance, risk, and tradeOps in the customer onboarding process.
• Act as the primary point of contact for internal teams (Legal, Compliance, Sales, Risk, Middle Office) for all associated projects.
• Assist with integration planning and develop customized integration plans for clients’ onboarding journey.
• Provide timely updates and metrics to senior management on onboarding project statuses, bottlenecks, and risks.
• Produce additional management reporting to inform decision‑making.

Required Skills and Qualifications

• Desire to work in a results‑oriented environment.
• Proven experience in a client service role, preferably in crypto trading, prime brokerage, and asset management.
• Advanced knowledge of the digital asset space, including industry history and trends.
• Excellent verbal and written communication skills.
• Strong analytical and problem‑solving abilities.
• Proficiency in CRM software (preferably Salesforce) and Microsoft Office Suite.
• Ability to work well under pressure and manage multiple priorities.
• Exceptional customer service skills and a client‑focused approach.
• Ability to work independently and collaboratively within a team.
• Proactive approach to problem solving and efficient tracking of activities.

Education, Experience and Licensing Requirements

• BA/BS Degree.
• 1–3 years of work experience in a financial client service or account management role.
• Experience using sales tracking software.

Working Conditions

• Standard office hours, in‑person in office 4 days a week, with occasional flexibility based on business needs.

Inclusivity Statement

FalconX is committed to building a diverse, inclusive, equitable, and safe workspace for all people. Our roles are intended for people from all walks of life. We encourage all those interested in applying to our organization to submit an application regardless if you are missing some of the listed background requirements, skills, or experiences.

Equal Opportunity Employer – FalconX is an equal opportunity employer and will not discriminate against an applicant or employee based on race, color, religion, national origin, ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, or any other legally-recognized protected basis under federal, state, and local law. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and other applicable state or local laws. Please inform FalconX’s People team at recruiting@falconx.io if you need assistance with the application process.