At a Glance
- Tasks: Lead the design and optimisation of our Dynamics 365 CRM platform while collaborating with stakeholders.
- Company: Dynamic tech company in London offering a hybrid work environment.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Join a collaborative team focused on innovation and customer-centric solutions.
- Why this job: Make a real impact on customer engagement strategies and drive digital transformation.
- Qualifications: 10+ years of Dynamics 365 experience and strong business analysis skills.
The predicted salary is between 56250 - 68750 £ per year.
Job Title
Senior Dynamics 365 CRM Functional Consultant & Product Owner
Job Location
London, UK (Hybrid - 4 days per week from office
Job Type
Contract (6 months) / Permanent
Job Description
Role Summary
We are seeking a highly skilled
Dynamics 365 CRM Functional Consultant and Product Owner to lead the design, evolution, and optimization of our Microsoft Dynamics 365 Customer Engagement platform. The successful candidate will possess expertise in
- Dynamics 365 Sales, Customer Service, and Customer Insights
- , coupled with exceptional
Business Analysis, Requirements Gathering, Stakeholder Management, and Agile Product Ownership capabilities.
This role will act as the bridge between business stakeholders and technical delivery teams, ensuring business requirements are translated into scalable CRM solutions while driving the strategic product roadmap and prioritization of features that deliver measurable business value.
Key Responsibilities
Product Ownership & Roadmap Management
- Own and manage the Dynamics 365 CRM product roadmap.
- Define and prioritize business capabilities, features, and enhancements aligned with strategic objectives.
- Collaborate with business leaders to identify opportunities for process improvement and digital transformation.
- Create and maintain product backlogs, epics, features, and user stories.
- Lead roadmap planning sessions and quarterly prioritization activities.
- Define success metrics, KPIs, and adoption measures for CRM initiatives.
- Balance business value, technical feasibility, risk, and cost when prioritizing requirements.
Functional Consulting
Dynamics 365 Sales
- Design and optimize lead-to-opportunity and opportunity-to-cash processes.
- Support forecasting, territory management, sales pipelines, and relationship selling processes.
- Leverage integrated Microsoft tools including Power Platform and Copilot capabilities.
Dynamics 365 Customer Service
- Design customer support and case management solutions.
- Improve service delivery processes, SLA management, knowledge bases, and customer self-service experience.
- Support customer experience and service transformation initiatives.
Dynamics 365 Customer Insights
- Design customer segmentation and audience strategies.
- Develop customer journey and engagement use cases.
- Support customer analytics and insight-driven decision making.
- Collaborate with business teams to leverage customer intelligence for growth and retention initiatives.
Business Analysis & Requirements Management
- Facilitate workshops with business stakeholders across multiple departments.
- Elicit, analyze, document, and validate business requirements.
- Translate business needs into functional specifications and user stories.
- Document current-state and future-state processes.
- Produce process maps, customer journeys, business capability models, and solution designs.
- Define acceptance criteria and support User Acceptance Testing (UAT).
- Manage requirement traceability throughout the project lifecycle.
Agile Delivery Leadership
- Act as Product Owner within Agile teams.
- Lead sprint planning, backlog grooming, sprint reviews, and retrospectives.
- Prioritize and refine user stories with development teams.
- Work closely with Solution Architects, Developers, QA teams, and business stakeholders.
- Drive continuous improvement and iterative delivery practices.
- Ensure alignment between roadmap objectives and sprint deliverables.
Stakeholder Management
- Build strong relationships with senior business and technology stakeholders.
- Present solution options, recommendations, and business cases.
- Influence decision-making at both operational and executive levels.
- Facilitate workshops and steering committee discussions.
- Act as the trusted advisor for CRM strategy and solution adoption.
Required Skills & Experience
Dynamics 365 Expertise
Essential
- 10+ years of Dynamics 365 CE / CRM experience.
• Strong functional expertise in
- Dynamics 365 Sales
- Dynamics 365 Customer Service
- Dynamics 365 Customer Insights
- Experience designing end-to-end CRM business processes.
- Strong understanding of Microsoft's CRM ecosystem and roadmap.
Desirable
- Dynamics 365 Customer Insights Journeys
- Dynamics 365 Customer Voice
- Microsoft Copilot for Dynamics 365
- Power Apps
- Power Automate
- Dataverse
- Business Analysis
- Expert requirements elicitation and documentation capabilities.
- Process modelling (BPMN, Visio or equivalent).
- Business capability mapping.
- Gap analysis and solution assessment.
- Customer journey mapping.
- Benefits realization and KPI definition.
- Agile & Product Management
- Proven Product Owner experience.
- Strong backlog management experience.
- User story and acceptance criteria definition.
- Agile delivery leadership.
- Experience with Azure Dev Ops and/or Jira.
- Roadmap planning and prioritization frameworks.
- Key Competencies
- Strategic Thinking
- Product Management
- CRM Solution Design
- Business Analysis
- Stakeholder Engagement
- Requirements Gathering
- Facilitation and Workshop Leadership
- Agile Delivery
- Customer-Centric Mindset
- Analytical Problem Solving
- Exceptional Communication Skills
- Leadership and Influence
- Success Measures
The successful candidate will
- Deliver a clear and business-aligned Dynamics 365 roadmap.
- Increase CRM adoption and business value realization.
- Translate complex business needs into actionable Product Backlog items.
- Improve customer acquisition, service performance, and customer experience outcomes.
- Ensure successful delivery of CRM enhancements using Agile methodologies.
- Act as the strategic owner of the Dynamics 365 Customer Engagement platform and its future evolution.
Senior Dynamics 365 CRM Functional Consultant & Product Owner in London employer: FalconSmartIT
Join a forward-thinking company in Dublin that prioritises innovation and collaboration, making it an exceptional employer for SRE professionals. With a strong focus on employee growth, a culture of continuous learning, and a commitment to work-life balance through hybrid working options, you'll thrive in an environment that values your contributions and encourages you to push the boundaries of automation. Enjoy unique benefits such as engaging in cutting-edge DevOps transformations while working alongside talented teams dedicated to delivering resilient products.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Dynamics 365 CRM Functional Consultant & Product Owner in London
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at FalconSmartIT or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to FalconSmartIT.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like FalconSmartIT.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like FalconSmartIT that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Senior Dynamics 365 CRM Functional Consultant & Product Owner in London
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at FalconSmartIT.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at FalconSmartIT and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at FalconSmartIT
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If FalconSmartIT uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
