At a Glance
- Tasks: Provide top-notch support and maintenance for end-user computing environments.
- Company: Join a dynamic tech company in Brussels with a focus on innovation.
- Benefits: Enjoy competitive pay, training opportunities, and a collaborative work culture.
- Other info: Gain hands-on experience in a fast-paced environment with growth potential.
- Why this job: Make a real difference by solving tech issues and enhancing user experiences.
- Qualifications: Basic GCSEs/A Levels and a passion for IT support required.
The predicted salary is between 30000 - 40000 £ per year.
Role
Field Service Engineer
Location
- Brussels
- 8, Place Marcel Broodthaers, 1060 Saint-Gilles
Job Type
- Permanent
- Language: French for Belgium roles
Job Description
Reports To: Field Services Manager
Experience: 36 months and above
- Job purpose
- The Desktop Support Engineer role is to provide a single point of contact for end users to receive support and maintenance within the organization's end user computing environment.
- Delivering the highest level of support to end users ensuring the most cost-effective use of the business systems and allowing us to gain maximum return on the IT investment.
- This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers, ticketing machines, payment devices and scanners).
- The person will also help with troubleshooting problems (in person, by telephone, or via remote access) in a timely and accurate fashion
- and provide end-user assistance where required & directed.
- On the job training will be given & over a period of time we will help develop your IT know-how in a corporate environment.
The remit of the role includes the following under the supervision of Field Services Manager
- Install, upgrade, support and troubleshoot Windows 10, 11, Mac OSx, Microsoft Office and any other authorised desktop applications.
- Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment.
- Install, upgrade, support and troubleshoot Windows based laptop, desktop and Mac OSx
- Install, upgrade, support and troubleshoot for Self Service ticketing machines, Chip and Pin payment devices.
- Upgrade, support and troubleshoot issues related to phones and tablets both i OS and Android
- Upgrade, support and troubleshoot issues related Windows based tablets
- Customize desktop hardware to meet user specifications and site standards
- Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels
- Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment
- Be aware of current Health and Safety requirements and co-operate with Facilities Management
- Performs remedial repairs on computers, laptops, printers and any other authorised peripheral equipment
- Develop trends by monitoring and analysing incoming calls, problems and support requests
- Co-ordinate and manage through to resolution all incidents involving internal/external third line support teams
- Maintain and enhance the Asset Register of IS hardware and software for customer
- Establish and maintain effective working relationships with the Hexaware IS department & supported customers
- To provide a key provision of liaison between relevant areas of the business and the IS department to ensure rapid response to all problems, ideas, issues and queries raised
- Main responsibilities
- (70%) To administer 2nd line support, in response to requests from the business.
- (10%) To ensure that, both through direct response and co-ordinating escalation of problems where appropriate, users can operate with maximum systems availability and understanding of the end user computing environment.
- (20%) Other tasks as appropriate.
- Technical skills and competencies
- Familiarity with Intel based computer hardware
- Hands-on experience with Windows/Mac OS environments
- Familiarity with i OS, Android and MDMs Intune and Knox
- Familiarity with layer 1, layer 2 and layer 3 networking devices
- Working knowledge of MS office products
- Hands-on experience with Active Directory and groups and policies
- Hand-on experience with Software deployment SCCM and Altris
- Ability to deal with customers at all levels through an approachable and customer focused awareness.
- An inquisitive and analytical mind who is service driven.
- A methodical and accurate worker, able to manage life cycle of incidents through to resolution.
- Evidence of competent writing skills and attention to detail.
- The ability to communicate clearly.
- The confidence, maturity, and stature to deal effectively with colleagues in all parts and levels of the business.
- Role-specific knowledge and expertise
Essential
- PC build and repair
- Patch Management
- Mean time to repair - Onsite analysis, diagnosis and resolution of desktop problems for end users
- Collaborate with 3rd level support to prevent system downtime
- Network Changes & Management
- Software/hardware/network troubleshooting
- Assist with server and workstation patching to ensure the security of the infrastructure
- Assist in the maintenance, management and documentation of the network systems
- Ensure performance of team against SLA
- Ability to elevate problems effectively
- Anticipate and report potential issues and problems
- Implementation of improvements and suggestions
- Able to use own initiative to resolve problems while working under pressure
- Experience of providing support across multiple sites
- Flexibility to support under SLAs
Experience, qualifications, and other role-specific requirements
Essential
- Basic GCSE's / A Levels (As per country)
- Studied a computer related subject preferred
- Good A Levels/BTEC or above. (As per country)
- Microsoft Product Knowledge
- Flexibility to operate from different sites (not frequent)
- Knowledge of Field Services Environment
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what FalconSmartIT values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges FalconSmartIT might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at FalconSmartIT!
✨Direct Apply to FalconSmartIT
Let's not forget to apply directly through the FalconSmartIT website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Field Service Engineer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at FalconSmartIT.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at FalconSmartIT. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at FalconSmartIT
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
