At a Glance
- Tasks: Lead the design and implementation of Dynamics 365 CRM solutions for enhanced customer engagement.
- Company: Join a forward-thinking company focused on innovative customer service solutions.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on mentorship and career advancement.
- Why this job: Make a real impact by shaping customer experiences with cutting-edge technology.
- Qualifications: 12+ years in Dynamics 365 CRM and strong architecture experience required.
The predicted salary is between 56250 - 68750 £ per year.
Job Type
Hybrid; Atleast once in a week to office
Job Description
Role Overview
- We are seeking an experienced
- Dynamics 365 CRM Architect with deep expertise in
- Dynamics 365 Customer Service ,
- Omnichannel , and digital engagement solutions including
Whats App integration .
The successful candidate will lead the architecture, design, and implementation of enterprise-scale customer engagement solutions leveraging the Microsoft Dynamics 365 and Power Platform ecosystem.
You will work closely with business stakeholders, delivery teams, and technical consultants to design scalable, secure, and high-performing customer service solutions that improve customer experience and operational efficiency.
Key Responsibilities
- Lead the architecture and design of Dynamics 365 Customer Service solutions
- Design and implement end-to-end omnichannel customer engagement capabilities including:
- Live Chat
- Digital Messaging
- Whats App
- Architect and implement Dynamics 365 Omnichannel for Customer Service
• Integrate Whats App using approved providers such as
- Meta Business integrations
- Dynamics 365
- Power Platform
- Third-party systems
- Provide technical leadership and governance across implementation projects
- Create architecture documentation, solution designs, and integration specifications
- Lead workshops with business and technical stakeholders
- Ensure solutions follow Microsoft best practices, security standards, and ALM processes
- Support data migration and integration strategy
- Guide development teams on customization and extension approaches
- Mentor functional and technical consultants
- Participate in pre-sales activities, solution estimations, and strategic roadmap planning
- Required Skills & Experience
- Extensive experience implementing
- Microsoft Dynamics 365 CRM
• Strong expertise in
- Dynamics 365 Customer Service
- Omnichannel for Customer Service
- Power Platform
- Proven experience implementing
- Whats App integration within customer service environments
• Strong understanding of
- Case management
- SLA management
- Knowledge management
- Contact center operations
- Experience integrating Dynamics 365 with enterprise applications and communication platforms
• Solid knowledge of
- Power Automate
- Power Apps
- Dataverse
- APIs and integrations
• Experience with
- Security models
- Environment strategy
- Solution management
- Strong stakeholder management and communication skills
- Experience leading architecture and delivery teams
• Experience with
- Dynamics 365 Contact Center
- AI-powered customer service solutions
- Customer Insights
- Experience working in Agile delivery environments
- Experience in regulated industries (financial services, public sector, healthcare, etc.)
- Technical Environment
- Dynamics 365 Customer Service
- Power Platform
- Dataverse
- Power Automate
- Power Apps
- REST APIs
- Whats App Business integrations
- Personal Attributes
- Strong consultative approach
- Excellent problem-solving skills
- Able to communicate effectively with both technical and non-technical audiences
- Strategic thinker with hands-on technical capability
- Collaborative and delivery-focused
- Customer-centric mindset
- Preferred Experience
- 12+ years Dynamics 365 CRM experience
- 5+ years architecture responsibility
- Full lifecycle enterprise implementations
- #J-18808-Ljbffr
Dynamics 365 Crm Architect in Ledston employer: FalconSmartIT
FalconSmartIT is an exceptional employer that fosters a collaborative and innovative work culture in the heart of London. With a strong focus on employee growth, we offer extensive training and development opportunities, ensuring our team members are equipped to excel in their roles. Join us to be part of a dynamic environment where your contributions directly impact transformative projects, making your work both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Dynamics 365 Crm Architect in Ledston
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at FalconSmartIT or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to FalconSmartIT.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like FalconSmartIT.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like FalconSmartIT that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Dynamics 365 Crm Architect in Ledston
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at FalconSmartIT.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at FalconSmartIT and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at FalconSmartIT
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If FalconSmartIT uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
