IT Service Performance & Supplier Manager

Job Title: IT Service Performance & Supplier Manager

Location: London, UK

Job Type: Permanent

Responsibilities:

• Provide SME on governance, assurance, and management of IT Service Performance across EBRD Ecosystem (internal IT support teams/Suppliers/Vendors).
• Define, document, and integrate service performance & governance standards across EBRD Ecosystem.
• Chair Service Review meetings, Service Performance & Governance forums with in-house IT support teams & Suppliers to track achievement against performance metrics such as SLAs, KPIs, KRIs, IT Controls, etc.
• Manage activities & maintain key auditable artefacts as evidence for Internal Audit investigations on Supplier Governance.
• Define key performance indicators and metrics to measure & track IT service performance across the Ecosystem.
• Establish reporting requirements & create standard reports for service review meetings and balanced scorecards.
• Utilize ServiceNow reporting skills to extract, analyze, and summarize service performance data in reports/scorecards.

Additional Details:

Location: London, UK

EU work permit required: Yes

Job Reference: f574010ff5a4

Job Views: 4

Posted: 02.06.2025

Expiry Date: 17.07.2025

#J-18808-Ljbffr