Job Title: IT Service Performance & Supplier Manager
Location: London, UK
Job Type: Permanent
IT Service Performance & Supplier Manager
- Provides SME on the governance, assurance and management of IT Service Performance across EBRD Ecosystem (internal IT support teams/Suppliers/Vendors)
- Accountable for defining, documenting and integrating service performance & governance standards across EBRD Ecosystem
- Responsible for chairing Service Review meetings, Service Performance & Governance forums with in-house IT support teams & Suppliers to track achievement against performance metrics such as SLAs, KPIs, KRIs, IT Controls etc.
- Accountable for managing related activities & maintaining key auditable artefacts as evidence gathering in an Internal Audit investigation on Supplier Governance
- Provides SME in defining key performance indicators and metrics to help ensure EBRD is measuring & tracking IT service performance across the Ecosystem
- Provides SME in defining reporting requirements & establishing a standard way of reporting to help EBRD accurately measure IT service across ecosystem, incl. designing a standard report pack for service review meetings and balanced score cards
- Service Now Reporting Skills with ability to extract data from Service Now, analyse and summarise service performance overview in report/ scorecard
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It Service Performance & Supplier Manager employer: FalconSmartIT
FalconSmartIT is an exceptional employer that fosters a collaborative and innovative work culture in the heart of London. With a strong focus on employee growth, we offer extensive training and development opportunities, ensuring our team members are equipped to excel in their roles. Join us to be part of a dynamic environment where your contributions directly impact transformative projects, making your work both meaningful and rewarding.
