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- Tasks: Support global regulatory systems through training design, documentation, and user engagement activities.
- Company: Join a leading firm in London with a focus on innovation and collaboration.
- Benefits: Competitive salary, professional development, and opportunities for growth.
- Why this job: Make a real impact by enhancing team capabilities and supporting global initiatives.
- Qualifications: Bachelor's degree and 8+ years of relevant experience required.
- Other info: Dynamic work environment with a focus on Agile methodologies and continuous learning.
The predicted salary is between 36000 - 60000 £ per year.
Job Type: Contact / FTE - Onsite position
Job Location: London, UK
Key Fields
- Educational Qualification: Any Bachelor's Degree
- Experience Range: 8+ years
Primary (Must have skills)
- 5+ years of experience in training content development, delivery, and documentation within regulated or IT system environments.
- 4+ years of experience supporting user acceptance testing (UAT), including test case preparation, execution, and reporting.
- 5+ years of experience in system implementation support, including hypercare and post-launch stabilization.
- 4+ years of experience collaborating with cross-functional and international teams to align initiatives and deliverables.
- 5+ years of experience in preparing and delivering clear communication, process documentation, and presentation materials.
Job Description of Role
We are seeking an experienced professional to support global regulatory systems initiatives through training design, documentation, and user engagement activities. The role involves developing training materials, supporting user acceptance testing, coordinating hypercare sessions for new implementations, and collaborating with global teams to ensure consistency across initiatives. The candidate will also contribute to eLearning content creation and coach team members to enhance group capability.
Soft skills/other skills
- Communication Skills: Communicate effectively with internal and customer stakeholders (technical and non-technical). Communication approach: verbal, emails, and instant messages.
- Interpersonal Skills: Strong interpersonal skills to build and maintain productive relationships with team members. Provide constructive feedback during reviews and be open to receiving feedback.
- Problem-Solving and Analytical Thinking: Capability to troubleshoot and resolve issues efficiently. Analytical mindset.
Task/ Work Updates
Prior experience in working on Agile/Scrum projects with exposure to tools like Jira/Azure DevOps. Provides regular updates, proactive and due diligent to carry out responsibilities.
Expected Outcome
- Experience designing and updating eLearning modules for user training.
- Knowledge of regulatory systems and document management platforms.
- Familiarity with training needs analysis and competency development frameworks.
- Ability to mentor and coach team members in instructional design and training best practices.
This will be used for upskilling post hiring.
Secondary Skills to be planned Post Hiring - Training Plan
- Basic knowledge of Cognos for reporting and troubleshooting.
- Familiarity with DevOps concepts and tools (e.g., CI/CD pipelines, version control, monitoring).
- Experience in dashboard enhancement, maintenance, and minor production updates.
- Ability to manage incidents, track resolutions, and communicate effectively with stakeholders.
- Exposure to structured support environments and ITIL-based processes.
Documents Specialist-ML-1 employer: FalconSmartIT
Contact Detail:
FalconSmartIT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Documents Specialist-ML-1
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Documents Specialist role.
✨Tip Number 2
Prepare for the interview by practising common questions related to training content development and user acceptance testing. We suggest you come up with examples from your past experiences that showcase your skills in these areas.
✨Tip Number 3
Show off your communication skills! During interviews, make sure to articulate your thoughts clearly and confidently. We want to see how you can effectively communicate with both technical and non-technical stakeholders.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Documents Specialist-ML-1
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Documents Specialist role. Highlight your experience in training content development and user acceptance testing, as these are key skills we're looking for. Use specific examples that showcase your expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your experience with cross-functional teams and how you can contribute to our global regulatory systems initiatives.
Showcase Your Communication Skills: Since communication is crucial for this role, make sure to demonstrate your strong interpersonal skills in your application. Whether it's through your CV or cover letter, show us how you've effectively communicated with both technical and non-technical stakeholders.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at FalconSmartIT
✨Know Your Stuff
Make sure you brush up on your experience with training content development and user acceptance testing. Be ready to share specific examples of how you've supported system implementations and collaborated with teams. This will show that you’re not just familiar with the requirements, but you’ve actively engaged in them.
✨Showcase Your Communication Skills
Since this role requires clear communication with both technical and non-technical stakeholders, prepare to demonstrate your ability to convey complex information simply. Think of instances where you’ve successfully communicated process documentation or delivered presentations, and be ready to discuss them.
✨Be a Problem Solver
Highlight your analytical thinking and problem-solving skills during the interview. Prepare to discuss specific challenges you’ve faced in previous roles and how you resolved them. This will help the interviewers see your capability to troubleshoot effectively in a regulated environment.
✨Familiarise Yourself with Agile/Scrum
Since the job mentions Agile/Scrum experience, make sure you understand these methodologies well. Be prepared to talk about your experience with tools like Jira or Azure DevOps, and how you’ve contributed to projects in an Agile setting. This will show that you can hit the ground running.
