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For Companies At a Glance
- Tasks: Provide expert technical support and hands-on assistance to customers.
- Company: Join Falcon Foodservice Equipment, a leader in innovation and quality.
- Benefits: Home-based role with travel opportunities and career development.
- Why this job: Make a real impact by delivering exceptional service in a dynamic environment.
- Qualifications: Strong technical skills, excellent communication, and relevant certifications required.
- Other info: Supportive team culture with a focus on customer satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an experienced and proactive Field Service Manager to join our team. In this dynamic role, you'll use your technical expertise and problem-solving skills to provide outstanding support to both internal and external customers.
Key Responsibilities
- Provide expert technical support to internal teams and external customers.
- Visit key customers both on-site and at office premises to offer hands-on assistance.
- Investigate and resolve product and site specific customer complaints.
- Support product engineering teams with new product reviews.
- Deliver engineering training in line with company standards.
- Assist in evaluating service contractors' performance.
- Support sales, marketing, and product engineering teams with trial units and exhibitions when required.
- Contribute to product warranty reliability reviews.
- Ensure compliance with environmental, health & safety regulations to maintain a safe working environment.
The Person
We are looking for a dedicated professional with a strong background in commercial catering equipment who is passionate about delivering exceptional service and meticulous in their approach. You should have:
- Strong technical aptitude with the ability to diagnose and resolve mechanical and electrical issues.
- Excellent communication and organisational skills, with the ability to manage customer expectations effectively.
- A proactive, problem-solving mindset with a customer-focused approach.
- Comcat 1, 2, 3, 5, and LPG certification.
- 18th Edition and suitable electrical qualifications.
- IOSH Managing Safety (desirable).
- A valid UK driving licence.
The role is home based with the need to travel and stay away as and when required. The candidate would ideally be located along the M4 corridor between Bristol and London.
Why Join Us?
At Falcon Foodservice Equipment, we pride ourselves on our commitment to innovation, quality, and customer satisfaction. As Field Service Manager you'll play a crucial role in upholding these values while developing your career in a supportive and professional environment. If you have the skills and experience we're looking for, we'd love to hear from you!
Regional Sales Manager - Lainox employer: Falconfoodservice
Contact Detail:
Falconfoodservice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Sales Manager - Lainox
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a new role. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Familiarise yourself with their values and recent projects. This will help you tailor your responses and show that you’re genuinely interested in joining their team.
✨Tip Number 3
Practice your problem-solving skills! Since the role involves technical support and troubleshooting, think of scenarios where you’ve successfully resolved issues in the past. Be ready to share these examples during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Regional Sales Manager - Lainox
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your technical expertise and problem-solving abilities, as these are key for the Field Service Manager role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about delivering exceptional service. Share specific examples of how you've tackled challenges in the past, especially in commercial catering equipment.
Showcase Your Certifications: Don’t forget to mention your Comcat certifications and any relevant electrical qualifications. These are crucial for the role, so make them stand out in your application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Falconfoodservice
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge related to commercial catering equipment. Be ready to discuss specific mechanical and electrical issues you've resolved in the past, as this will show your expertise and problem-solving skills.
✨Showcase Your Customer Focus
Prepare examples of how you've managed customer expectations and delivered exceptional service. Think about times when you went above and beyond for a client, as this will highlight your proactive mindset and dedication to customer satisfaction.
✨Familiarise Yourself with the Company
Do some research on Falcon Foodservice Equipment and their values. Understanding their commitment to innovation and quality will help you align your answers with what they’re looking for, making you a more appealing candidate.
✨Prepare for Scenario Questions
Anticipate questions that may ask how you would handle specific situations, such as resolving a customer complaint or delivering training. Practising your responses will help you articulate your thought process clearly during the interview.
