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For Companies At a Glance
- Tasks: Provide expert technical support and hands-on assistance to customers.
- Company: Join Falcon Foodservice Equipment, a leader in innovation and quality.
- Benefits: Home-based role with travel opportunities and career development.
- Why this job: Make a real impact in customer satisfaction and service excellence.
- Qualifications: Strong technical skills in commercial catering equipment and excellent communication.
- Other info: Dynamic environment with a focus on safety and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an experienced and proactive Field Service Manager to join our team. In this dynamic role, you’ll use your technical expertise and problem-solving skills to provide outstanding support to both internal and external customers.
Key Responsibilities
- Provide expert technical support to internal teams and external customers.
- Visit key customers both on-site and at office premises to offer hands‑on assistance.
- Investigate and resolve product and site‑specific customer complaints.
- Support product engineering teams with new product reviews.
- Deliver engineering training in line with company standards.
- Assist in evaluating service contractors’ performance.
- Support sales, marketing, and product engineering teams with trial units and exhibitions when required.
- Contribute to product warranty reliability reviews.
- Ensure compliance with environmental, health & safety regulations to maintain a safe working environment.
The Person
We are looking for a dedicated professional with a strong background in commercial catering equipment who is passionate about delivering exceptional service and meticulous in their approach.
You should have:
- Strong technical aptitude with the ability to diagnose and resolve mechanical and electrical issues.
- Excellent communication and organisational skills, with the ability to manage customer expectations effectively.
- A proactive, problem‑solving mindset with a customer‑focused approach.
- Comcat 1, 2, 3, 5, and LPG certification.
- 18th Edition and suitable electrical qualifications.
- IOSH Managing Safety (desirable).
- A valid UK driving licence.
The role is home‑based with the need to travel and stay away as and when required. The candidate would ideally be located along the M4 corridor between Bristol and London.
Why Join Us?
At Falcon Foodservice Equipment, we pride ourselves on our commitment to innovation, quality, and customer satisfaction. As Field Service Manager you’ll play a crucial role in upholding these values while developing your career in a supportive and professional environment. If you have the skills and experience we’re looking for, we’d love to hear from you!
Regional Sales Manager - Lainox in London employer: Falconfoodservice
Contact Detail:
Falconfoodservice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Sales Manager - Lainox in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a new role. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Familiarise yourself with their values and recent projects. This will help you tailor your responses and show that you’re genuinely interested in joining the team.
✨Tip Number 3
Practice your problem-solving skills! Since the role involves technical support, think of scenarios where you’ve successfully resolved issues in the past. Be ready to share these examples during interviews to showcase your expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Regional Sales Manager - Lainox in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your technical expertise and problem-solving abilities, as these are key for the Field Service Manager role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about delivering exceptional service. Share specific examples of how you've tackled challenges in the past, especially in commercial catering equipment.
Showcase Your Certifications: Don’t forget to mention your relevant certifications like Comcat and 18th Edition. These qualifications are important for us, so make them stand out in your application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team.
How to prepare for a job interview at Falconfoodservice
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge related to commercial catering equipment. Be ready to discuss specific mechanical and electrical issues you've resolved in the past, as this will show your expertise and problem-solving skills.
✨Showcase Your Customer Focus
Prepare examples of how you've managed customer expectations and provided exceptional service. Think about times when you went above and beyond for a client, as this will highlight your proactive mindset and dedication to customer satisfaction.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since excellent communication is key for this role, consider doing mock interviews with a friend or family member to refine your responses and ensure you come across as organised and professional.
✨Understand the Company Culture
Research Falcon Foodservice Equipment and their values. Familiarise yourself with their commitment to innovation and quality, and be prepared to discuss how your personal values align with theirs. This will demonstrate your genuine interest in the role and the company.
