At a Glance
- Tasks: Provide expert technical support and hands-on assistance to customers.
- Company: Join Falcon Foodservice Equipment, a leader in innovation and quality.
- Benefits: Home-based role with travel opportunities and career development.
- Other info: Dynamic role with opportunities for growth along the M4 corridor.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Strong technical skills, customer-focused mindset, and relevant certifications required.
The predicted salary is between 31500 - 38500 £ per year.
We are looking for an experienced and proactive Field Service Manager to join our team.
In this dynamic role, you’ll use your technical expertise and problem-solving skills to provide outstanding support to both internal and external customers.
Key Responsibilities
- Provide expert technical support to internal teams and external customers.
- Visit key customers both on-site and at office premises to offer hands‑on assistance.
- Investigate and resolve product and site‑specific customer complaints.
- Support product engineering teams with new product reviews.
- Deliver engineering training in line with company standards.
- Assist in evaluating service contractors’ performance.
- Support sales, marketing, and product engineering teams with trial units and exhibitions when required.
- Contribute to product warranty reliability reviews.
- Ensure compliance with environmental, health & safety regulations to maintain a safe working environment.
- The Person
We are looking for a dedicated professional with a strong background in commercial catering equipment who is passionate about delivering exceptional service and meticulous in their approach.
You should have
- Strong technical aptitude with the ability to diagnose and resolve mechanical and electrical issues.
- Excellent communication and organisational skills, with the ability to manage customer expectations effectively.
- A proactive, problem‑solving mindset with a customer‑focused approach.
- Comcat 1, 2, 3, 5, and LPG certification
- 18th Edition and suitable electrical qualifications
- IOSH Managing Safety (desirable)
- A valid UK driving licence.
The role is home‑based with the need to travel and stay away as and when required. The candidate would ideally be located along the M4 corridor between Bristol and London.
Why Join Us?
At Falcon Foodservice Equipment, we pride ourselves on our commitment to innovation, quality, and customer satisfaction.
As Field Service Manager you’ll play a crucial role in upholding these values while developing your career in a supportive and professional environment.
If you have the skills and experience we’re looking for, we’d love to hear from you!
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Field service manager in London employer: Falconfoodservice
At Falcon Foodservice Equipment, we are dedicated to fostering a culture of innovation and excellence, making us an exceptional employer for a Field Service Manager. Our home-based role offers flexibility and the opportunity to travel along the vibrant M4 corridor, while our commitment to employee growth ensures you will receive ongoing training and support in a collaborative environment. Join us to be part of a team that values quality, customer satisfaction, and your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Field service manager in London
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Falconfoodservice as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Falconfoodservice and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Falconfoodservice’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field service manager in London
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Falconfoodservice, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Falconfoodservice, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Falconfoodservice.
How to prepare for a job interview at Falconfoodservice
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Falconfoodservice offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Falconfoodservice but also helps you get a feel for whether you’d thrive in that environment.
