At a Glance
- Tasks: Provide expert technical support and hands-on assistance to customers.
- Company: Join Falcon Foodservice Equipment, a leader in innovation and quality.
- Benefits: Home-based role with travel opportunities and career development.
- Other info: Work with a supportive team and uphold values of customer satisfaction.
- Why this job: Make a real impact by delivering exceptional service in a dynamic environment.
- Qualifications: Strong technical skills, excellent communication, and relevant certifications required.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an experienced and proactive Field Service Manager to join our team. In this dynamic role, you’ll use your technical expertise and problem-solving skills to provide outstanding support to both internal and external customers.
Key Responsibilities
- Provide expert technical support to internal teams and external customers.
- Visit key customers both on-site and at office premises to offer hands-on assistance.
- Investigate and resolve product and site-specific customer complaints.
- Support product engineering teams with new product reviews.
- Deliver engineering training in line with company standards.
- Assist in evaluating service contractors’ performance.
- Support sales, marketing, and product engineering teams with trial units and exhibitions when required.
- Contribute to product warranty reliability reviews.
- Ensure compliance with environmental, health & safety regulations to maintain a safe working environment.
The Person
We are looking for a dedicated professional with a strong background in commercial catering equipment who is passionate about delivering exceptional service and meticulous in their approach. You should have:
- Strong technical aptitude with the ability to diagnose and resolve mechanical and electrical issues.
- Excellent communication and organisational skills, with the ability to manage customer expectations effectively.
- A proactive, problem-solving mindset with a customer-focused approach.
- Comcat 1, 2, 3, 5, and LPG certification.
- 18th Edition and suitable electrical qualifications.
- IOSH Managing Safety (desirable).
- A valid UK driving licence.
The role is home-based with the need to travel and stay away as and when required. The candidate would ideally be located along the M4 corridor between Bristol and London.
Why Join Us?
At Falcon Foodservice Equipment, we pride ourselves on our commitment to innovation, quality, and customer satisfaction. As Field Service Manager you’ll play a crucial role in upholding these values while developing your career in a supportive and professional environment. If you have the skills and experience we’re looking for, we’d love to hear from you!
Regional Sales Manager - Lainox in Bristol employer: Falconfoodservice
At Falcon Foodservice Equipment, we are dedicated to fostering a culture of innovation and excellence, making us an exceptional employer for those seeking a rewarding career. Our supportive work environment encourages professional growth, while our commitment to quality and customer satisfaction ensures that you will play a vital role in our success. Located along the M4 corridor, this home-based position offers flexibility and the opportunity to engage with key customers, enhancing your skills and experience in the commercial catering equipment sector.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Sales Manager - Lainox in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Field Service Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by practising common questions related to technical support and customer service. We recommend doing mock interviews with friends or using online resources to get comfortable talking about your experience and how it aligns with the role.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you’ve tackled challenges in the past, especially in commercial catering equipment. This will demonstrate your proactive mindset and technical aptitude.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at Falcon Foodservice Equipment.
We think you need these skills to ace Regional Sales Manager - Lainox in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your technical expertise and problem-solving abilities, as these are key for the Field Service Manager role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about delivering exceptional service. Share specific examples of how you've tackled challenges in the past, especially in commercial catering equipment.
Showcase Your Certifications:Don’t forget to mention your Comcat certifications and any relevant electrical qualifications. These are crucial for the role, so make them stand out in your application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Falconfoodservice
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge related to commercial catering equipment. Be ready to discuss specific mechanical and electrical issues you've resolved in the past, as this will show your expertise and problem-solving skills.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided outstanding support to customers. Think about times when you went above and beyond to resolve complaints or improve customer satisfaction, as this aligns perfectly with the role's focus on exceptional service.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a difficult customer complaint or evaluating a service contractor's performance. Practise your responses to demonstrate your proactive mindset and ability to manage expectations effectively.
✨Highlight Your Certifications
Make sure to mention your Comcat certifications and any relevant electrical qualifications during the interview. This not only shows your technical aptitude but also reassures them that you meet the necessary compliance standards for the role.
