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- Tasks: Run a community Drop-In service, providing support and activities for vulnerable individuals.
- Company: Falcon Support Services, dedicated to helping the homeless and vulnerable in Loughborough.
- Benefits: Competitive hourly wage, flexible hours, and the chance to make a real difference.
- Why this job: Empower others while gaining valuable experience in community support and social services.
- Qualifications: Experience in support work is a plus, but passion and commitment are key!
- Other info: Join a supportive team focused on equal opportunities and personal development.
Position Title: Community Support Worker
Location: The Drop in @ The Falcon Centre (Loughborough)
Hours of duty: 15 Hours per week
Working Pattern: Monday – Friday 14:00 – 17:00
Salary: 12.82 per hour
Contract Type: Fixed term until 31 March 2027
About us:
Falcon Support Services provides supported accommodation and community projects to those that are homeless, at risk of homelessness, or vulnerable in the community.
Our service helps vulnerable people by providing safe and secure accommodation with our staff working alongside clients to help them develop their skills, so they can move away from homelessness to living independently and positively contribute to their community.
Role Purpose:
The Drop In is a day Centre with the aim of providing a safe and meaningful space for people to engage with and access services. We believe that everyone has the right to feel safe, accepted, valued and not to be judged for any situations they may be facing and should have access to basic needs, advise, support and opportunities to create a better everyday life.
As a Community Drop Worker you will set up and run Drop-In services in Loughborough, with the aim of providing a safe and meaningful space for people to engage with and access services. This is an exciting development post that addresses immediate support needs and moves people from being at a ‘pre-engagement’ stage to ‘engagement’ using an informal key working approach, this will include some outreach work to encourage rough sleepers/beggars to use our service. Our service is prevention focused, based on meeting service users’ needs with no time restraints and genuinely enables access to all.
Main Responsibilities:
General
- To set up and run the Drop-in service in Loughborough ensuring services are delivered efficiently.
- To provide high quality support to vulnerable members of the community through Support Work and Workshops
- To provide a support program of activities, utilizing community resources, volunteers and networking/working in partnership with external agencies to maximize service delivery.
Administration
- Administration Duties, including maintaining precise and accurate documentation in line with Falcon Support Services recording and reporting procedures.
- To effectively use IT systems and personal files to record and input information relevant to each individual client and to ensure this information is accurate and up to date.
- To assist in the development, and implementation of procedures and codes of working practice to form part of a comprehensive quality approach to service delivery.
- This job description is not intended to be an exhaustive list but to indicate the main responsibilities of the post. It will be reviewed periodically to take into account changes and developments in service requirements. Any changes will be discussed fully with the jobholder.
Compliance / Health & Safety
- Every employee has a responsibility to ensure that their work complies with the Financial Regulations of the charity.
- Due to the nature of work, this post is exempt from the Rehabilitation of Offenders Act 1974 and will therefore require you to disclose all criminal convictions and comply with a DBS check.
- To develop Falcon Support Services commitment to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken.
- All employees are required by Section 7 of the Health and Safety at Work Act to take reasonable care of their own health and safety and that of others who may be affected by their acts or omissions.
- This job description is not intended to be an exhaustive list but to indicate the main responsibilities of the post, such additional duties may be undertaken which are reasonably commensurate with the level of post. It will be reviewed periodically to consider changes and developments in service requirements. Any changes will be discussed fully with the jobholder.
People
- To work with clients on identified support needs, empowering clients to make positive changes and informed choices in moving forward.
- Provide one to one support with form filling and accessing support relating to health, addictions, housing or finances. Appropriately utilizing local partner agencies through referrals and signposting.
- To ensure that behaviour of service users is appropriate, and address any problems arising from this requirement.
- To be alert to the health and wellbeing of all clients, effectively implementing Risk Assessments and Support Packages and reporting any concerns to the Community Manager.
Knowledge, Experience & Skills:
- Experience of working on your own initiative to deliver a high-quality service
- The ability to work proactively and with limited direct supervision
- Strong time management and organisational skills
- Experience of managing staff or volunteers
- Experience of risk, safeguarding vulnerable adults and professional boundaries issues
- A genuine commitment to equal opportunities
- A positive approach to personal development
- A proven experience of working in a similar role/industry
- Appropriate literacy, IT, and numeracy skills standard sufficient to fulfil the requirements of the job description
- Clear communications skills, both in oral and written form
- Ability to work flexible hours including some evenings and weekends
Qualifications:
- Falcon Support Services are equipped to train and support people who do not have relevant skills and experience but do have the right values, behaviours, and attitudes.
Mandatory Requirements:
- Must be over the age of 18
- Willingness to undergo a satisfactory enhanced DBS check
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Falcon Support Services is a Registered Charity
Charity number: 1103101. Company number: 04177320
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Community Support Worker employer: Falcon Support Services
Contact Detail:
Falcon Support Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Support Worker
✨Tip Number 1
Network like a pro! Reach out to people in the community support sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Be proactive! Don’t just wait for job postings to pop up. Visit our website regularly and apply directly through us. Show your enthusiasm by expressing why you want to work with Falcon Support Services.
✨Tip Number 3
Prepare for interviews by researching common questions for community support roles. Practice your responses, focusing on your experience and how it aligns with our mission to help vulnerable individuals.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind. It’s a simple gesture that reflects your professionalism.
We think you need these skills to ace Community Support Worker
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Community Support Worker. We want to see how you can contribute to our mission at Falcon Support Services!
Show Your Passion: Let your enthusiasm for helping vulnerable people shine through in your written application. Share any relevant experiences or motivations that drive you to support the community, as this is key for us.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon so we can easily understand your qualifications and what you bring to the table.
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, you’ll ensure it reaches us promptly and you’ll have access to all the latest updates about the position!
How to prepare for a job interview at Falcon Support Services
✨Know the Organisation
Before your interview, take some time to research Falcon Support Services. Understand their mission, values, and the specific challenges they address in the community. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Experience
Be ready to discuss your previous experience working with vulnerable individuals or in community support roles. Use specific examples to illustrate how you've empowered clients or managed challenging situations. This will demonstrate your capability and commitment to the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle sensitive situations. Think of examples where you've had to make quick decisions or provide support under pressure, and be prepared to explain your thought process.
✨Ask Thoughtful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. Inquire about the team dynamics, the types of activities you might run, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the position is right for you.
