Falcon Smart IT seeks an experienced Service Delivery Manager to oversee end-to-end service operations for a retail client in London. The role focuses on delivering high-quality service, stability, and continuous improvement across critical services with ITIL-based governance.
Leading service reviews and coordinating with client stakeholders, vendors and internal teams, you will drive CSI initiatives, financial governance, and service performance improvements to ensure customer satisfaction.
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Senior Service Delivery Lead – Retail ITIL & Operations in City of Westminster employer: Falcon Smart IT
As an employer, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. Located in the vibrant city of London, our team enjoys access to a wealth of professional opportunities, comprehensive benefits, and a collaborative environment that encourages innovation and excellence in SAP S/4HANA testing. Join us to be part of a forward-thinking organisation where your contributions are valued and recognised.
