Falcon Smart IT (FalconSmartIT) Customer Relation & Recruitment Manager at Falcon Smart IT
Hiring for UK/US/Poland
Job Title: IT Service Performance & Supplier Manager Location: London, UK Job Type: Permanent
Responsibilities
- Provides SME on the governance, assurance and management of IT Service Performance across EBRD Ecosystem (internal IT support teams/Suppliers/Vendors)
- Accountable for defining, documenting and integrating service performance & governance standards across EBRD Ecosystem
- Responsible for chairing Service Review meetings, Service Performance & Governance forums with in-house IT support teams & Suppliers to track achievement against performance metrics such as SLAs, KPIs, KRIs, IT Controls etc.
- Accountable for managing related activities & maintaining key auditable artefacts as evidence gathering in an Internal Audit investigation on Supplier Governance
- Provides SME in defining key performance indicators and metrics to help ensure EBRD is measuring & tracking IT service performance across the Ecosystem
- Provides SME in defining reporting requirements & establishing a standard way of reporting to help EBRD accurately measure IT service across ecosystem, incl. designing a standard report pack for service review meetings and balanced score cards
- Service Now Reporting Skills with ability to extract data from Service Now, analyse and summarise service performance overview in report/ scorecard
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Information Technology
Industries
- IT Services and IT Consulting
#J-18808-Ljbffr
IT Service Performance & Supplier Manager in City of Westminster employer: Falcon Smart IT
As an employer, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. Located in the vibrant city of London, our team enjoys access to a wealth of professional opportunities, comprehensive benefits, and a collaborative environment that encourages innovation and excellence in SAP S/4HANA testing. Join us to be part of a forward-thinking organisation where your contributions are valued and recognised.
