At a Glance
- Tasks: Manage and support SuccessFactors Employee Central, ensuring smooth operations and compliance.
- Company: Dynamic tech company in London with a hybrid work culture.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Great chance to mentor junior analysts and enhance your career in a supportive environment.
- Why this job: Join a team where your expertise makes a real difference in HR technology.
- Qualifications: Experience with SAP SuccessFactors and strong problem-solving skills required.
The predicted salary is between 63000 - 77000 £ per year.
Job Location: London, UK (Hybrid)
Job Type: Perm/Contract
Role Purpose:
Own and operate the steady-state landscape for SuccessFactors Employee Central by delivering reliable L2/L3 support, maintaining configuration health, executing controlled changes, and ensuring compliance, performance, and stakeholder satisfaction under formal SLAs.
Key Responsibilities:
- Service Operations (ITIL)
- Triage, troubleshoot, and resolve incidents and service requests (P1P4) across EC.
- Execute change requests for minor enhancements and fixes following change control.
- Drive problem management: root cause analysis, preventive and corrective actions.
- Maintain a clear knowledge base, runbooks, and support SOPs.
- Configuration and Data Stewardship
- Maintain and adjust EC configuration: Foundation Objects, MDF objects, Business Rules, Workflows, Event Reasons, Position Management, Picklists, and Role-Based Permissions.
- Perform data loads and mass updates using standard import templates; handle data corrections with audit traceability.
- Ensure data quality through validations, spot checks, and reconciliation.
- Release and Testing
- Lead release readiness and impact assessments for SuccessFactors releases.
- Own regression test planning and execution; coordinate UAT and sign-offs.
- Validate and migrate transports/configuration across environments with appropriate documentation.
- Integrations and Security
- Monitor and resolve inbound/outbound integration issues with HR, payroll, and downstream systems; coordinate with middleware teams (e.g., SAP Integration Suite/CPI).
- Maintain RBP roles, groups, and permission policies; enforce least-privilege and segregation of duties.
- Support IAS/IPS identity and SSO-related BAU activities where applicable.
- Compliance and Audit
- Ensure adherence to data privacy and retention policies (e.g., DRTM), audit requirements, and internal controls.
- Provide evidence for audits, including change logs, test results, and access reviews.
- Stakeholder and Vendor Management
- Serve as the primary functional point of contact for HR operations and business users.
- Provide status reporting, SLA dashboards, and improvement plans.
- Mentor junior analysts; conduct knowledge transfer and training sessions.
Must-Have Skills:
- Deep hands-on expertise in SAP SuccessFactors Employee Central: Foundation Objects, MDF, Business Rules, Workflows, Event Reason derivation, RBP and Security administration, Position Management and Event handling, Data models, picklists, imports, and configuration workbooks.
- Strong BAU/AMS experience: Incident, Service Request, Problem, and Change Management (ITIL), Test planning, regression testing, UAT support, and release readiness, Documentation excellence and audit traceability.
- Integration familiarity: Monitoring and triage for EC-centric interfaces; coordinate with middleware/integration teams.
- Tools: Admin Center and, where applicable, Provisioning, ITSM tools (e.g., ServiceNow, Jira, Remedy), Reporting using Story/Canvas/Ad Hoc for support analytics.
- SuccessFactors modules adjacent to EC: Time Off, Time Sheet, Onboarding, Payroll touchpoints: ECP or third-party payroll integration, Middleware: SAP Integration Suite/CPI; basic API knowledge, Identity services: IAS/IPS (SSO, user provisioning), Data privacy: Data Retention Time Management (DRTM).
- Certification: SAP SuccessFactors Employee Central; ITIL Foundation.
Experience:
- 59+ years in HRIS/SAP HCM with at least 3+ years in EC-focused BAU/AMS.
- Experience operating in multi-country, multi-legal-entity environments.
- Track record of owning SLA-driven support with measurable improvements.
- Participation in at least 2 full lifecycle implementations or major rollouts is a plus.
Education:
- Bachelors degree in Information Systems, Computer Science, HR, or related field.
- Relevant SAP certifications preferred.
Sr. Consultant Employee Central in London employer: Falcon Smart IT Limited
Join a dynamic and innovative team in London as an MSBI Lead, where your expertise will be valued and nurtured. We offer a collaborative work culture that prioritises employee growth through continuous learning opportunities and mentorship. Enjoy the benefits of a hybrid work model, competitive compensation, and the chance to make a meaningful impact in the insurance domain.
StudySmarter Expert Advice🤫
We think this is how you could land Sr. Consultant Employee Central in London
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
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We think you need these skills to ace Sr. Consultant Employee Central in London
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Falcon Smart IT Limited. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
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Align with Company Culture:Make sure your application speaks to Falcon Smart IT Limited's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Falcon Smart IT Limited
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Falcon Smart IT Limited.
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