At a Glance
- Tasks: Lead the design and optimisation of our Dynamics 365 CRM platform.
- Company: Dynamic tech company in London with a hybrid work culture.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Join a collaborative team focused on innovation and customer success.
- Why this job: Be the bridge between business needs and tech solutions, making a real impact.
- Qualifications: 10+ years of Dynamics 365 experience and strong business analysis skills.
The predicted salary is between 56250 - 68750 £ per year.
Job Location: London, UK (Hybrid - 4 days per week from office)
Job Type: Contract (6 months) / Permanent
Role Summary:
We are seeking a highly skilled Dynamics 365 CRM Functional Consultant and Product Owner to lead the design, evolution, and optimization of our Microsoft Dynamics 365 Customer Engagement platform. The successful candidate will possess expertise in Dynamics 365 Sales, Customer Service, and Customer Insights, coupled with exceptional Business Analysis, Requirements Gathering, Stakeholder Management, and Agile Product Ownership capabilities. This role will act as the bridge between business stakeholders and technical delivery teams, ensuring business requirements are translated into scalable CRM solutions while driving the strategic product roadmap and prioritization of features that deliver measurable business value.
Key Responsibilities:
- Product Ownership & Roadmap Management: Own and manage the Dynamics 365 CRM product roadmap. Define and prioritize business capabilities, features, and enhancements aligned with strategic objectives. Collaborate with business leaders to identify opportunities for process improvement and digital transformation. Create and maintain product backlogs, epics, features, and user stories. Lead roadmap planning sessions and quarterly prioritization activities. Define success metrics, KPIs, and adoption measures for CRM initiatives. Balance business value, technical feasibility, risk, and cost when prioritizing requirements.
- Functional Consulting:
- Dynamics 365 Sales: Design and optimize lead-to-opportunity and opportunity-to-cash processes. Support forecasting, territory management, sales pipelines, and relationship selling processes. Leverage integrated Microsoft tools including Power Platform and Copilot capabilities.
- Dynamics 365 Customer Service: Design customer support and case management solutions. Improve service delivery processes, SLA management, knowledge bases, and customer self-service experience. Support customer experience and service transformation initiatives.
- Dynamics 365 Customer Insights: Design customer segmentation and audience strategies. Develop customer journey and engagement use cases. Support customer analytics and insight-driven decision making. Collaborate with business teams to leverage customer intelligence for growth and retention initiatives.
- Business Analysis & Requirements Management: Facilitate workshops with business stakeholders across multiple departments. Elicit, analyze, document, and validate business requirements. Translate business needs into functional specifications and user stories. Document current-state and future-state processes. Produce process maps, customer journeys, business capability models, and solution designs. Define acceptance criteria and support User Acceptance Testing (UAT). Manage requirement traceability throughout the project lifecycle.
- Agile Delivery Leadership: Act as Product Owner within Agile teams. Lead sprint planning, backlog grooming, sprint reviews, and retrospectives. Prioritize and refine user stories with development teams. Work closely with Solution Architects, Developers, QA teams, and business stakeholders. Drive continuous improvement and iterative delivery practices. Ensure alignment between roadmap objectives and sprint deliverables.
- Stakeholder Management: Build strong relationships with senior business and technology stakeholders. Present solution options, recommendations, and business cases. Influence decision-making at both operational and executive levels. Facilitate workshops and steering committee discussions. Act as the trusted advisor for CRM strategy and solution adoption.
Required Skills & Experience:
- Dynamics 365 Expertise: Essential: 10+ years of Dynamics 365 CE / CRM experience. Strong functional expertise in Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Customer Insights. Experience designing end-to-end CRM business processes. Strong understanding of Microsoft's CRM ecosystem and roadmap.
- Desirable: Dynamics 365 Customer Insights Journeys, Dynamics 365 Customer Voice, Microsoft Copilot for Dynamics 365, Power Apps, Power Automate, Dataverse.
- Business Analysis: Expert requirements elicitation and documentation capabilities. Process modelling (BPMN, Visio or equivalent). Business capability mapping. Gap analysis and solution assessment. Customer journey mapping. Benefits realization and KPI definition.
- Agile & Product Management: Proven Product Owner experience. Strong backlog management experience. User story and acceptance criteria definition. Agile delivery leadership. Experience with Azure DevOps and/or Jira. Roadmap planning and prioritization frameworks.
Key Competencies: Strategic Thinking, Product Management, CRM Solution Design, Business Analysis, Stakeholder Engagement, Requirements Gathering, Facilitation and Workshop Leadership, Agile Delivery, Customer-Centric Mindset, Analytical Problem Solving, Exceptional Communication Skills, Leadership and Influence.
Success Measures: The successful candidate will: Deliver a clear and business-aligned Dynamics 365 roadmap. Increase CRM adoption and business value realization. Translate complex business needs into actionable Product Backlog items. Improve customer acquisition, service performance, and customer experience outcomes. Ensure successful delivery of CRM enhancements using Agile methodologies. Act as the strategic owner of the Dynamics 365 Customer Engagement platform and its future evolution.
Senior Dynamics 365 CRM Functional Consultant & Product Owner in London employer: Falcon Smart IT Limited
Join a dynamic and innovative team in London as an MSBI Lead, where your expertise will be valued and nurtured. We offer a collaborative work culture that prioritises employee growth through continuous learning opportunities and mentorship. Enjoy the benefits of a hybrid work model, competitive compensation, and the chance to make a meaningful impact in the insurance domain.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Dynamics 365 CRM Functional Consultant & Product Owner in London
✨Get Involved in Open-Source Projects
Diving into open-source projects is a brilliant way to showcase your skills and connect with other developers in the community. Not only will you beef up your GitHub profile but you might also catch the eye of someone at Falcon Smart IT Limited who values hands-on experience over just theory.
✨Attend Local Tech Meetups
Tech meetups are gold mines for networking and discovering job opportunities, especially in the fast-paced world of software engineering. Check out local listings for events in your area and don’t shy away from introducing yourself. This could lead directly to a temporary position at Falcon Smart IT Limited!
✨Showcase Your Work Online
With temporary roles, it’s all about standing out in a short space of time. Create a portfolio website where you highlight your projects and skills. Talk about your code, and provide links to your GitHub repositories. This will not only demonstrate your abilities but will also make it easier for recruiters at Falcon Smart IT Limited to see what you bring to the table.
✨Leverage Temporary Job Boards
Don’t forget to check specialised job boards for temporary software development roles. Websites like We Work Remotely or Remote OK often list short-term gigs that can be a perfect fit. Apply directly through our website as well, making sure your application is sharp—temporary roles can move fast!
We think you need these skills to ace Senior Dynamics 365 CRM Functional Consultant & Product Owner in London
Some tips for your application 🫡
Show Off Your Tech Skills:Make sure your CV highlights your tech stack and any programming languages you’re proficient in. Include specifics about any frameworks or technologies you’ve worked with; they can make you stand out in the sea of applicants. It’s all about showing that you have the chops we need at Falcon Smart IT Limited!
Portfolio 2.0:Since you’re applying for a temporary gig, it’s super important to showcase a portfolio that highlights your best projects. Include links to GitHub or any personal projects that demonstrate what you can do in a real-world environment. This gives us a taste of your style and your problem-solving approach!
Keep It Brief and Relevant:With a temporary position, we want to see your ability to hit the ground running. Be concise in your CV and cover letter; stick to experiences that directly relate to the role. Highlight any previous temporary roles or freelance gigs that show your adaptability and quick learning!
Tailor Your Cover Letter:Don’t just send a generic cover letter. Personalise it for Senior Dynamics 365 CRM Functional Consultant & Product Owner at Falcon Smart IT Limited! Mention why this temporary role excites you and how you see yourself contributing in the short run. Show us what you've got and why you're the one for this quick turn-around!
How to prepare for a job interview at Falcon Smart IT Limited
✨Nail the Technical Skills
For a software engineering role, you'll likely face technical questions or coding tasks during your interview. Brush up on the relevant programming languages and frameworks that Falcon Smart IT Limited uses, and don’t forget to practice some coding challenges on platforms like LeetCode or HackerRank. Showing your coding prowess can really make you stand out!
✨Prepare for System Design Questions
Even for a temporary role, having a grasp of system design principles can be crucial. Be ready to discuss how you would architect a software solution, including discussing trade-offs, scalability, and performance considerations. Having examples from previous projects can really show off your analytical thinking.
✨Demonstrate Your Adaptability
Since this is a temporary role, you'll want to emphasise your ability to hit the ground running. Highlight experiences where you quickly adapted to new technologies or teams. Let’s make it clear to the interviewers at Falcon Smart IT Limited that you can learn on the job and deliver results in a short timeframe!
✨Show Off Your Portfolio
Make sure to have a portfolio or GitHub ready showcasing your projects. Having tangible evidence of what you've done—be it personal projects, contributions to open-source, or previous work—can convey how capable you are. Tailor this for what might interest Falcon Smart IT Limited, so it's relevant and sparks conversation during your interview.
