At a Glance
- Tasks: Lead the IT Service Desk team and ensure top-notch service delivery.
- Company: Falcon Smart IT Limited, a dynamic player in the IT sector.
- Benefits: Competitive salary, career growth, and a chance to make a difference.
- Other info: Onsite role in Leeds with opportunities for continual improvement.
- Why this job: Shape the future of IT services while leading a passionate team.
- Qualifications: Strong incident management and leadership skills required.
The predicted salary is between 35000 - 45000 £ per year.
Falcon Smart IT Limited in Guiseley is seeking an IT Service Desk professional to manage service desk operations, ensuring compliance with service standards and user satisfaction.
The role involves supervising the team, monitoring service performance, and leading initiatives for continual improvement.
The ideal candidate should possess strong skills in incident management and team leadership, with a commitment to enhancing IT services for users and stakeholders.
The position is onsite in Leeds, providing an opportunity to lead a dynamic team in the IT sector.
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We think you need these skills to ace IT Service Desk Lead — Incident & Service Delivery in Guiseley
Incident Management
Team Leadership
Service Desk Operations
Service Standards Compliance
User Satisfaction
Performance Monitoring
Continual Improvement Initiatives
