At a Glance
- Tasks: Oversee service operations and ensure high-quality delivery for a retail client.
- Company: Dynamic retail-focused company in London, UK.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Other info: Join a team committed to operational excellence and continuous improvement.
- Why this job: Lead impactful service operations and enhance customer experiences in a vibrant industry.
- Qualifications: Experience in service management and strong stakeholder management skills.
The predicted salary is between 55000 - 65000 £ per year.
We are seeking an experienced Service Delivery Manager to oversee end-to-end service operations for a retail client. This role is responsible for ensuring high-quality service delivery, operational stability, and continuous improvement across business-critical services. The ideal candidate will bring strong expertise in service management, ITIL practices, client stakeholder management, operational excellence, financial operations, and third-party/vendor coordination to deliver excellent customer outcomes.
Key Responsibilities
- Manage day-to-day service operations for the retail client, ensuring service stability, reliability, and performance.
- Ensure services are delivered in line with agreed SLAs, KPIs, and contractual commitments.
- Oversee incident, problem, change, and request management processes in alignment with ITIL best practices.
- Act as the escalation point for major service issues and coordinate timely resolution across the service operational window.
Contact Details:
Falcon Smart IT (FalconSmartIT) Recruitment Team
We think you need these skills to ace Service Delivery Manager
Service Management
ITIL Practices
Client Stakeholder Management
Operational Excellence
Financial Operations
Third-Party/Vendor Coordination
Service Operations Management
